Lyndsay M. Gaylord
Salem,USA
Summary
Professional with strong background in surgical coordination, known for delivering excellent patient care and managing complex schedules. Highly skilled in administrative tasks, patient communication, and maintaining surgical supplies. Valued team collaborator, adaptable to changing needs, and consistently focused on achieving results. Reliable and resourceful, ensuring smooth operations in fast-paced medical environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Surgical Coordinator
Beth Israel Lahey Health - New England Baptist Orthopedic Specialists
06.2024 - Current
- Coordinated surgical schedules, ensuring optimal use of operating rooms and resources.
- Managed patient communication, facilitating pre-operative instructions and addressing inquiries.
- Collaborated with surgeon to streamline patient flow and enhance efficiency.
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
Surgical Coordinator, Diagnostic Coordinator and Medical Assistant to Glen Ross, MD
Pro Sports Orthopedics/Boston Orthopedic & Spine
05.2015 - 05.2024
- 8+ years of experience as Surgical Coordinator, managing the scheduling and preparation of surgical procedures.
- Developed and implemented streamlined processes to improve efficiency and accuracy in surgical scheduling.
- Communicated with patients to explain pre-operative instructions and address any concerns.
- Worked closely with insurance companies to ensure pre-authorization and obtain necessary approvals for surgeries.
- Proficient in coordinating and scheduling diagnostic procedures, ensuring efficient patient flow.
- Strong knowledge of medical terminology, HIPAA regulations, and EMR systems.
- Skilled in assisting Dr. Glen Ross as a Medical Assistant, providing support in patient care.
Registered Orthopedic Technologist
Pro Sports Orthopedics, Inc.
05.2014 - 05.2015
- Demonstrated experience in applying and removing casts for various orthopedic conditions.
- Proficient in operating and maintaining orthopedic equipment, such as traction devices and immobilizers.
- Strong knowledge of orthopedic anatomy and physiology, ensuring accurate and efficient patient assessment.
- Proficient in operating and maintaining equipment for patients with various orthopedic conditions.
- Skilled in applying and maintaining orthopedic equipment, such as traction devices and immobilizers.
- Knowledgeable in applying orthopedic equipment for patients with various orthopedic conditions.
Corporate Trainer
Legacy Marketing of Boston
08.2012 - 03.2014
- Trained and managed a team of 8.
- Developed and implemented customized training programs to improve employee performance and increase productivity.
- Utilized various instructional methods, such as e-learning modules, interactive workshops, and group discussions, to engage participants.
- Evaluated training effectiveness through surveys and assessments to measure learning outcomes and identify areas for improvement.
Administrative Coordinator
Albany Medical Center
09.2010 - 08.2012
- Oversee and enforce 10,000 hospital employees annual health clearance assessments.
- Implement new-hire drug testing and TB testing.
- Process and maintain accurate records on annual TB testing, respiratory clearance and immunization requirements, routine drug testing program and BBP protocols.
Legal Executive Assistant
Antokol, Reisman & Coffin
12.2009 - 09.2010
- Researched, compiled, prepared and presented various legal documents, reports, and maintain factual accuracy.
- Attended client meetings and communicated with internal and external clients to provide legal analysis and extensive legal research.
- Drafted legal documents.
- Assisted legal team with document preparation, coordinating contracts and legal briefs.
- Managed complex calendar for multiple attorneys, coordinating meetings and court dates.
Education
B.A. - Sociology
Siena College
Loudonville, NY, USA01.2009
Skills
- Scheduling
- Organization
- Communication
- Time management
- Attention to detail
- Medical terminology
- Problem-solving
- Patient care
- Multitasking
- Computer skills
- Medical office experience
- Electronic health records management
- Scheduling expertise
Certification
Registered Orthopedic Technologist, May 2015
LANGUAGES
French | Intermediate
Timeline
Surgical Coordinator
Beth Israel Lahey Health - New England Baptist Orthopedic Specialists
06.2024 - Current
Surgical Coordinator, Diagnostic Coordinator and Medical Assistant to Glen Ross, MD
Pro Sports Orthopedics/Boston Orthopedic & Spine
05.2015 - 05.2024
Registered Orthopedic Technologist
Pro Sports Orthopedics, Inc.
05.2014 - 05.2015
Corporate Trainer
Legacy Marketing of Boston
08.2012 - 03.2014
Administrative Coordinator
Albany Medical Center
09.2010 - 08.2012
Legal Executive Assistant
Antokol, Reisman & Coffin
12.2009 - 09.2010
B.A. - Sociology
Siena College