Lyndsay Oscar-Spachman
Summary
Customer-oriented service representative committed to providing exceptional experience by responding swiftly to customer demands. First-rate negotiation, problem resolution and time management abilities. Polished in responding to calls and inquiries to solve issues promptly. Proven to build and solidify customer relationships, develop client loyalty and increase customer retention.
Overview
12
12
years of professional experience
Work History
Customer Service Licensed Sales Agent
Optum, UnitedHealth Group
09.2020 - Current
- Delivered superior customer service to retain existing customers and attract future customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Handled customer inquiries and high volume calls to solve billing and ordering problems.
- Determined customer needs and interests to recommend the best health plan to customers.
Cafeteria and Playground Monitor
Souderton School District
11.2018 - 03.2020
- Kept area clean, neat and properly sanitized for student health and space efficiency.
- Worked with lead teachers to monitor lunch schedule and time management of the students.
- Monitored student behavior and implemented corrective actions.
- Monitored students during lunchtime and provided verbal cues to students to manage behavior.
- Cleaned tables, and swept floors between lunch periods.
- Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
Caregiver
Home Helpers Home Care
09.2008 - 09.2016
- Assisted with dressing guidance, grooming, meal preparation feeding and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Documented residents' mental status, sleep and eating patterns in medical record books.
Education
High School Diploma -
North Penn High School
Lansdale, PASkills
- Effective Customer Communication
- Client Needs Assessment
- Billing Procedures
- Program Promotion
- Customer Service and Assistance
- Customer Accounts Management
- Regulatory Compliance
- Health Insurance Industry Knowledge
- Licensed Insurance Agent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Licensed Sales Agent
Optum, UnitedHealth Group
09.2020 - Current
Cafeteria and Playground Monitor
Souderton School District
11.2018 - 03.2020
Caregiver
Home Helpers Home Care
09.2008 - 09.2016
High School Diploma -
North Penn High School
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