Lyndsay Raymond
Gardena,CA
Summary
Dynamic Clinic Manager at Massage Revolution with a proven track record in clinical management and employee training. Enhanced operational efficiency and patient care quality through innovative policy implementation. Skilled in HIPAA compliance, I resolved patient complaints effectively, fostering a positive environment and ensuring high team performance.
Overview
12
12
years of professional experience
Work History
Clinic Manager
Massage Revolution- The Back and Neck Relief Cente
08.2018 - 03.2025
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Managed resources for optimal inventory and facility conditions.
Receptionist and Accounts Receivable
Lifescaping Outdoors
06.2013 - 08.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Administered invoice recording and payment management for clients.
Education
Bachelor Of Psychology -
California State University Dominguez Hills
Carson 06.2020
Skills
- Administrative leadership
- HIPAA compliance
- Clinical management
- Employee training
Timeline
Clinic Manager
Massage Revolution- The Back and Neck Relief Cente
08.2018 - 03.2025
Receptionist and Accounts Receivable
Lifescaping Outdoors
06.2013 - 08.2018
Bachelor Of Psychology -
California State University Dominguez Hills
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