LYNDSAY M. UNGER
Toms River,NJ
Summary
Providing exceptional customer service has become my passion! I am a highly motivated self starter, with strong skills in leadership, interpersonal communication, relationship building, practical problem solving, organizational and multitasking skills. I illustrate an outstanding sense for attention to detail and being a team player. I have excellent customer service, training and computer skills. I am adaptable to change, work well under pressure while consistently delivering quality service.
Overview
18
18
years of professional experience
Work History
Customer Service Representative II
Ferguson
03.2021 - Current
- Managing Lakewood email box and associates who use it
- Handle daily managerial tasks when manager was not in the building
- Trained all new customer service representatives for both Middletown and Lakewood locations on company operations, policies and services.
- Resolve escalated customer complaints with empathy, while maintaining sensible business solutions, resulting in increased loyalty and repeat business
- Lead on implementing showroom digital tag project in both Middletown and Lakewood locations
- Assist walk-in customers with returns and new purchases
- Built relationships with Lakewood customers that use me as secondary point of contact when sales consultants are not available
- Attended several industry events with showroom manager solidifying customer relationships
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Work as liaison with sales, warehouse, and management teams to develop solutions, accomplish shared objectives and team environment mindset.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Participate in team meetings and training sessions to stay informed about product updates and changes.
- Proven ability to learn quickly and adapt to new situations.
- Experience in selling lighting, appliances, and plumbing fixtures
Account Manager
Component Hardware Group
06.2016 - 06.2020
- Provided excellent customer service to all clients
- Forecasted and tracked key account metrics
- Resolved conflicts and provided solutions to customers in timely manner
- Successfully trained employees from ground up within division to exceed expectations
- Communicated daily with client accounts to update samples, drawings, and status of orders
- Managed relationships with new and existing clients by proposing solutions to meet their objectives and follow up with calls/emails
- Provided price quotes and bids using Autoquotes, client contracts and discount structures
- Acted as liaison between clients and internal departments
- Monitored inventory levels, providing inventory status to client and assuring necessary departments ordered stock
- Attend product launch meetings, along with sales or client conferences
- Used Sales Force to document all client interaction
- Entered and processed clients quotes, orders, and credits.
- Educated clients on new products or services to increase customer engagement with brand
Customer Service Representative
Component Hardware Group
11.2010 - 06.2016
- Maintained client accounts along with Business Development Manager (BDM)
- Entered and processed clients quotes, orders, and credits
- Knowledgeable in products and services as well as any modifications made
- Ensured adherence of service level agreements and client contracts
- Created specific plans for each client to maintain and grow relationship
- Resolved internal issues that interfere with quality service
- Attended product launch meetings, along with sales or client conferences
- Provided tracking on orders, and filed claims when needed
Data Processing Assistant
Component Hardware Group
09.2010 - 11.2010
- Processed, pulled and filed Shipping Orders
- Worked with sales team on Order inquiry
- Sorted and Filed Pick Tickets.
Operations Manager
Circuit City
10.2005 - 01.2009
- Direct management of 18 - 25 sales associates
- Conducted interviews for vacant positions
- Implemented training for new hires
- Scheduled employee work hours and planned work assignments
- Facilitated all store level Human Resource issues
- Worked as liaison between sales associates and upper management
- Sorted, filed, and kept building inspections up to date
- Collected and presented data to be used for assessment and evaluation of store operations
- Participated in district brainstorming meetings and worked at other store locations during grand opening events to organize and train new associates
- Directed inventory liquidation and sale of store furniture and fixtures after Circuit City filed Chapter 7
Education
Completed coursework towards a degree in business administration -
OCEAN COUNTY COMMUNITY COLLEGE
Toms River, NJHigh School Diploma -
TOMS RIVER HIGH SCHOOL NORTH
Toms River, NJ2003
Skills
- Committed to high level of customer service and sense of urgency
- Excellent management and relationship building skills
- Strong written communication, presentation, and verbal skills
- Adaptable to changes and quick thinking
- Excellent organizational and time management skills
- Strong multi tasker and work well under pressure
- Outstanding listening and leadership skills
- Skilled in SalesForce CRM and proficient in Microsoft Office
- Maintain professional demeanor in person, through telephone, and email
References
Valerie Sayler: Showroom Manager at Ferguson Enterprises 484-955-6377
Charles Christy: Operations Vice President for HPS Investment Partners 732-829-5377
Patty Swan: BDM at Component Hardware 908-692-5136
Jennifer Ward: VP of National accounts for Atosa USA 614-309-8233
Timeline
Customer Service Representative II
Ferguson
03.2021 - Current
Account Manager
Component Hardware Group
06.2016 - 06.2020
Customer Service Representative
Component Hardware Group
11.2010 - 06.2016
Data Processing Assistant
Component Hardware Group
09.2010 - 11.2010
Operations Manager
Circuit City
10.2005 - 01.2009
Completed coursework towards a degree in business administration -
OCEAN COUNTY COMMUNITY COLLEGE
High School Diploma -
TOMS RIVER HIGH SCHOOL NORTH