Lyndsee Lee
Gulf Breeze,FL
Summary
Polite and professional team leader and sales/ customer service associate successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
17
17
years of professional experience
Work History
High Voltage Home Services
Self
01.2023 - Current
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
Real Estate Agent and Team Leader
The Legacy Group, Keller Williams Realty
01.2014 - 01.2023
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Maintained an average yearly sales volume of $12,000,000 or more.
Customer Service Representative
Inspiro (Dish Network)
12.2019 - 12.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Responded to customer requests for products, services, and company information.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Sales and Customer Support Specialist
Verizon Wireless
01.2012 - 01.2016
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Conducted regular training sessions for new team members, promoting best practices in customer support operations.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Operations and Facilities Manager
Dept. of Parks and Recreation, City of Unalaska
01.2008 - 01.2011
- Served as a liaison between the Parks and Recreation Department and the community, addressing concerns and gathering feedback.
- Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
- Attended public meetings, community events, and other forums to represent the department and promote its services.
- Developed partnerships with local organizations, schools, and businesses to enhance program offerings and community involvement.
- Recruited, trained, supervised, and evaluate staff, including front desk assistants, maintenance workers, and recreational program coordinators.
- Fostered a positive and collaborative work environment, promoting teamwork and professional development.
- Scheduled staff shifts and allocate resources to ensure adequate coverage and support.
Education
Bachelor of Science - Business Administration And Management
Boise State University
Boise, ID05.2006
High School Diploma -
Priest River Lamana High School
Priest River, ID2001
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Exceptional customer service
- Goal-Oriented
- Outgoing Personality
Accomplishments
- Supervised team of 6 staff members.
- Collaborated with team of Red Cross of Alaska in the development of City of Unalaska Emergency Response Plan.
- Exceeded monthly quota's 90% of the time.
- Achieved Rookie of the year in Real Estate 2015.
Timeline
High Voltage Home Services
Self
01.2023 - Current
Customer Service Representative
Inspiro (Dish Network)
12.2019 - 12.2020
Real Estate Agent and Team Leader
The Legacy Group, Keller Williams Realty
01.2014 - 01.2023
Sales and Customer Support Specialist
Verizon Wireless
01.2012 - 01.2016
Operations and Facilities Manager
Dept. of Parks and Recreation, City of Unalaska
01.2008 - 01.2011
Bachelor of Science - Business Administration And Management
Boise State University
High School Diploma -
Priest River Lamana High School
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