Lyndsey Adkins

Work History

Senior Solution Engineer

Salesforce

10.2022 - 06.2024

Acted as a trusted advisor to new and current customers during pre-sales process, offering a consultative approach to solving some of their most complex issues.
Worked with Enterprise level Salesforce customers in Healthcare Provider, Payer and MedTech spaces; typically performing 3-4 discoveries and demos every week and closing around $750K each quarter.
Analyzed proposed technical solutions based on customer requirements.
Transforming requirements and needs into a well architected, connected vision through solution build and demonstration.
Used my deep understanding of Salesforce, HLS business and customer experience to solution and craft solutions tailored for my customers.
Led multiple solution and product enablement sessions for Account Executives to ensure they knew how to sell our products, solutions and offerings and were up to date on the newest technologies.
Presented complex technical concepts clearly during meetings with clients, building trust and establishing credibility as a subject matter expert.
Devised innovative approaches to address common client pain points, resulting in improved user experiences and higher satisfaction rates.
Maintained up-to-date knowledge of competitor offerings and market trends, leveraging insights to inform solution development and positioning strategies.
Provided exceptional pre-sales support, contributing to increased sales revenue and an expanded client base.
Stayed current with industry trends and emerging technologies, incorporating relevant advancements into solution offerings where appropriate.

Customer Solution Consultant

Hyland Software

03.2019 - 09.2022

Managed pre-sales activity including discovery meetings, requirements gathering, project scoping and developing Customer proposals.
Collaborated with the sales team to identify Customer solution needs and develop the Customer solution proposal based on business requirements defined during pre-sales discovery.
Worked with Hyland cloud and services leadership to develop a standard Hyland Cloud migration offering for Customers interested in moving from an on premise deployment to a cloud hosted deployment.
Streamlined proposal processes to increase efficiency and improve response times to customer inquiries.
Assisted in the development of proposals for prospective clients by providing accurate estimates of required resources and timelines.
Conducted thorough needs assessments for potential clients, allowing for more accurate solution proposals and increased conversions rates.
Facilitated seamless handoffs between pre-sales initiatives and post-sales execution phases by ensuring clear communication among all stakeholders.
Supported sales team members in closing deals by providing strategic input during negotiations with prospective customers.
Optimized customer satisfaction levels by addressing concerns promptly and offering effective resolutions during the sales process.
Responded to specific customer requests, including RFP responses and industry-specific solutions.
Wrote and updated sales and service contracts for SLED sales.
Collaborated with cross-functional teams to develop customized technical solutions that met unique business requirements.

Project Manager

Hyland software

11.2015 - 03.2019

Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Worked as a core member of the implementation methodology revision team, in this role I worked to overhaul all project documentation and artifacts used during the implementation process for every professional services project across the business to create a unified implementation experience for all customers.
Planned, designed, and scheduled phases for large projects.
Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
Provided detailed project status updates to stakeholders and executive management.
Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
Participated in Hyland’s Healthcare leadership program and as a part of this I worked with a team of other aspiring leaders to identify areas of weakness in employee onboarding and suggest solutions.
Certified in OnBase Workflow and WorkView and have completed multiple OnBase and Perceptive Content trainings.

Solution Design Manager

Mediquant Inc.

07.2014 - 10.2015

Worked directly with Products Managers and Developers to enhance clinical functionality in MediQuant’s DataArk product
Worked with sales team to create custom demos for prospective Customers, answer functionality questions and help with project scoping
Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
Collaborated with cross-functional teams to develop high-quality products that met customer needs.
Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
Oversaw entire product deployments from vision and creation to rollout and delivery.
Facilitated communication between development teams and stakeholders, ensuring clear understanding of requirements and expectations.
Managed implementation of new features by outlining plans and specifications such as how, where, and when each component would work.
Analyzed Customer raw data (usually in SQL databases) to determine the type of data present and how to best load it into and display it in DataArk.
Acted as the subject matter expert in Customer products to ensure clinical data was converted properly.
Used my expertise in healthcare to advise Customers in best practices in archiving their clinical data from legacy EHRs.
Was one of the very first of this role and as such I helped develop training material and trained all the new Solution Design Managers.

Project Manager

Mediquant Inc.

07.2013 - 07.2014

Used experience and software implementation expertise to successfully manage MediQuant’s first ever clinical software implementation.
Revised and developed a new training plan for all project management new hires.
Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Performed software testing and quality analysis of the DataArk product and Customer data.
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Established effective communication among team members for enhanced collaboration and successful project completion.

Project Manager/Implementation Specialist

Epic Systems Corporation

04.2011 - 06.2013

Successfully completed multiple implementations from contracting to Go Live with Epic, as well as integrated area success in advanced beneficiary notices, medical necessity checking implementation, printing, downtime planning, reporting, clinical content validation and build, as well as Meaningful Use project planning, data collection, reporting, and attestation.
Certified in Multiple Epic applications with additional experience in HL7 interfaces, web server configuration, print server setup, business objects, relational databases and visual basic.
Internal responsibilities included installation process improvement, optimization of Customer software building tools, mentoring new staff, advising new Customers on implementation planning, sales demonstrations, and acting as a liaison between Customers and Epic software developers.
Successfully completed a companywide project to analyze state level privacy policies.
Worked as a core team member in Epic's Telehealth initiative.
Responsibilities included facilitating communication between Epic software developers and Customer executives to introduce new functionality as well as gather Customer requests and experiences.
Essential member of the Epic physician training improvement initiative; I was one of twenty Epic physician trainers, designated to train Customer physicians in EpicCare Ambulatory and train Customer credentialed trainers in order to ensure end user training success.
Enhanced client satisfaction with EHR implementation by providing personalized training sessions and ongoing support.
Mentored junior consultants on best practices and methodologies related to EHR implementation projects.

Summary

Overview

Work History

Senior Solution Engineer

Customer Solution Consultant

Project Manager

Solution Design Manager

Project Manager

Project Manager/Implementation Specialist

Education

Bachelor of Arts - Zoology

Skills

Timeline

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