Lyndsey Butler
Galena
Summary
Knowledgeable Licensed Practical Nurse with understanding of patient centered care and medical procedures. Successfully managed diverse patient needs in various healthcare settings, ensuring high-quality care and patient satisfaction. Demonstrated strong communication and problem-solving skills while working collaboratively with healthcare providers.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Licensed Practical Nurse
Central Ohio Primary Care
01.2022 - Current
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery
- Documented accurate and complete patient information and health history in the electronic medical record.
- Obtain vital signs, administering routine immunizations/medication injections and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Assisted physicians with diagnostic testing and procedural support for optimal treatment decisions.
- Delivered culturally competent care that respected diverse patient populations'' unique values, beliefs, and traditions.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Assisted in management of patient flow in busy settings, reducing wait times and improving efficiency.
- Advocated for patients' needs and preferences with healthcare providers, fostering patient-centered care.
Bartender
Local Cantina
05.2021 - 12.2021
- Provide excellent customer service to ensure guest satisfaction
- Obtain & serve food and drink orders from guests timely, and accurately
- Enter guest orders into the POS system accurately
- Handle guest cash or credit card payments
- Daily cleaning and sanitizing of restaurant
- Secure restaurant safely at close of business
Patient Support Assistant
Riverside Methodist Hospital
03.2021 - 05.2021
- Obtain patient vital signs according to healthcare providers orders
- Obtain patient blood glucose levels
- Assist patient with personal care items
- Complete any tasks delegated to me by the RN
- Record and document care provided in patient EMR
- Perform EKG and bladder scans as ordered
Bartender/Server
Pastimes Pub and Grill
09.2019 - 03.2021
- Provide excellent customer service to ensure guest satisfaction
- Obtain & serve food and drink orders from guests timely, and accurately
- Enter guest orders into the POS system accurately
- Handle guest cash or credit card payments
- Daily cleaning and sanitizing of restaurant
- Secure restaurant safely at close of business
Bartender/Server/Supervisor
Woody’s Wing House
09.2018 - 09.2019
- Delivered excellent customer service
- Displayed attention to detail with orders and money handling
- Performed duties efficiently and accurately, including proper sanitization, food handling, safety and security of the building
Bartender/Server
Firehouse Tavern
09.2015 - 09.2018
- Delivered excellent customer service
- Displayed attention to detail with orders and money handling
- Performed duties efficiently and accurately, including proper sanitization, food handling, safety and security of the building
Patient Service Representative
Quantum Health
09.2017 - 12.2017
- Provided information about insurance benefits and eligibility
- Responsible for completing referrals and pre-certifications
- Navigated medical claim questions with customers
- Assisted members and providers with questions about coverage, verify provider network status
Customer Service Associate
Helios. Formerly Progressive Medical Inc.
12.2013 - 08.2015
- Specialized in Workers Compensation & Motor Vehicle Accidents
- Assisted insurance adjusters, patients, pharmacies and doctors’ offices
- Maintained detailed patient files & records
- Followed up on letters of medical necessity for treatment
- Managed complex excel spreadsheets
- Skilled in utilizing TMESYS and RESTAT billing systems
Manager
Quaker Steak and Lube
06.2012 - 07.2013
- Responsible for daily operations of the establishment
- Managed 15-20 employees on any given shift
- Maintain restaurant sales data on daily manager log
- Validated all financial information at the beginning and end of every shift
- Managed employee scheduling
- Performed restaurant walkthroughs before open and after close
- Completed weekly retail inventory
- Assisted with employee interviews and new hire orientations
Education
Licensed Practical Nurse - Nursing
Hondros College of Nursing
Westerville, OH12.2021
Business Management
Columbus State Community College
Columbus, OHDiploma - undefined
Westerville North High School
Westerville, OHSkills
- Excellent communication skills
- Works well in groups or individually
- Ability to multi-task
- Strong attention to detail
- Hardworking
- Ability to be a leader, but also takes direction well
- Direct patient care
- HIPAA compliance
- Compassionate care
- Experience in many positions from restaurants and office settings, including Management
- Clinical documentation
- Documentation accuracy
Certification
- Licensed Practical Nurse, Ohio
- BLS/CPR Certification – American Heart Association
Accomplishments
- Helios "Spot On" award for customer reported service that went above and beyond.
- Maintained the highest level of performance production quarterly while employed at Helios.
- Class speaker at nursing school graduation, nominated by peers.
Timeline
Licensed Practical Nurse
Central Ohio Primary Care
01.2022 - Current
Bartender
Local Cantina
05.2021 - 12.2021
Patient Support Assistant
Riverside Methodist Hospital
03.2021 - 05.2021
Bartender/Server
Pastimes Pub and Grill
09.2019 - 03.2021
Bartender/Server/Supervisor
Woody’s Wing House
09.2018 - 09.2019
Patient Service Representative
Quantum Health
09.2017 - 12.2017
Bartender/Server
Firehouse Tavern
09.2015 - 09.2018
Customer Service Associate
Helios. Formerly Progressive Medical Inc.
12.2013 - 08.2015
Manager
Quaker Steak and Lube
06.2012 - 07.2013
Diploma - undefined
Westerville North High School
Licensed Practical Nurse - Nursing
Hondros College of Nursing
Business Management
Columbus State Community College
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