

Dynamic and adaptable professional with a proven track record at Alorica, excelling in customer service and problem resolution. Recognized for effective communication and punctuality, I consistently deliver quality results while managing high-volume tasks. Proficient in documentation and order processing, I thrive in fast-paced environments.
● Created warm and welcoming atmosphere by promptly greeting customers and addressing needs.
● Restocked bar line for fast service capabilities.
● Operated cash register, processed customer payments, and provided accurate change.
● Cleaned and maintained kitchen equipment to comply with sanitation regulations.
● Handled high volume of orders coming through station and produced consistent, quality result
● Processed orders, prepared correspondences, and completed required documentation.
● Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.
● Documented all call information according to standard operating policies and procedures.
● Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills.
● Gathered and verified required customer information for tracking purposes.