Lyndsey Drachman
West Jordan Ut
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Stylist
Great Clips
04.2025 - Current
- Delivered exceptional customer service, enhancing client satisfaction and retention.
- Executed precise haircuts and styles, ensuring consistency with current trends and customer preferences.
- Maintained cleanliness and organization of workstation, promoting a professional environment.
- Collaborated with team members to streamline operations and improve service efficiency.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Organized sales area and work station to showcase products and boost sales.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Participated in team meetings and staff training sessions.
Paraprofessional Assistance
Kaurie Sue Hamilton
09.2023 - 06.2025
- Assisted educators in developing and implementing individualized education plans for students.
- Supported classroom management by facilitating small group activities and reinforcing positive behavior.
- Collaborated with teachers to create engaging lesson plans that meet diverse student needs.
- Monitored student progress, providing feedback to educators on learning outcomes and challenges.
- Monitored student progress closely, identifying areas of improvement and adjusting teaching strategies accordingly for maximum results.
- Assisted in maintaining a safe and positive learning environment, addressing any potential issues or conflicts among students.
- Implemented creative instructional methods to accommodate diverse learning styles within the classroom setting.
Preschool Teacher
Little Learners Academy
08.2021 - 06.2023
- Taught children foundational skills in colors, shapes and letters.
- Implemented hands-on, play-based strategies for experiential learning.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Developed professional relationships with parents, teachers, directors and therapists.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Established indoor and outdoor safe play environments for toddler-age children.
- Incorporated music, art and theater into lesson planning.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
Customer Service Specialist
Dicks Sporting Goods
09.2019 - 11.2020
- Assisted customers with account updates.
- Maintained high productivity by efficiently processing cash, credit, debit for customers.
- Processed Online Orders.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Assisted in training and motivating new employees.
- Answered customers questions and addressed problems and complaints in person and by phone.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted customers in opening a credit card with the company.
- Recommended improvements to products and services to mitigate complaints.
Cashier
Dick's Sporting Goods
09.2019 - 11.2020
- Assisted with purchases, locating items and signing up for rewards programs.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Resolved issues with cash registers, card scanners and printers.
- Properly verified customer identification for alcohol or tobacco purchases.
- Welcomed customers, offering assistance to help find necessary store items.
- Assisted customers with account updates, new service additions and promotional offers.
- Wiped down counters, scanners, and the pin pad to remove debris and maintain cleanliness.
- Trained new team members in cash register operation, stock procedures and customer service.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Inspected items for damage and obtained replacements for customers.
Education
Cosmetology License - Cosmetology
Taylor Andrews Academy
West Jordan, UT02.2024
High School Diploma -
Herriman High School
Herriman, UT06.2019
Skills
- High-energy attitude
- Problem-solving abilities
- Product organization
- Adaptive team player
- Store maintenance
- In-store support
- Credit card payment processing
- Customer Service
- Customer relations
- Calm and patient
- Excellent classroom management
- Parent and student communication
- Effective listening
- Behavior modification
- Calm under pressure
- Effectively work with parents
- Motivating students
Education and Training
Bellami Extension Certification
March 6,2023
Timeline
Stylist
Great Clips
04.2025 - Current
Paraprofessional Assistance
Kaurie Sue Hamilton
09.2023 - 06.2025
Preschool Teacher
Little Learners Academy
08.2021 - 06.2023
Customer Service Specialist
Dicks Sporting Goods
09.2019 - 11.2020
Cashier
Dick's Sporting Goods
09.2019 - 11.2020
High School Diploma -
Herriman High School
Cosmetology License - Cosmetology
Taylor Andrews Academy