Lyndsey Gonzalez
Albuquerque,NM
Summary
Versatile Branch Manager with desire to take on new challenges. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Seasoned leader with 5 years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Branch Manager
OneMain Financial
Albuquerque, NM
03.2018 - 10.2023
- Managed increasingly 10 million dollar branch with over 1300 accounts and continuously retained highly satisfied customer base
- Analyzed credit, income, compliance, title documents and appraisals during underwriting process
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent
- Directed daily branch operations, leading the team to exceed monthly sales goals
- Developed and implemented strategies to improve customer service levels, resulting in increased customer loyalty
- Enforced branch compliance with audit and regulatory procedures.
Sales Design Consultant
Turner's Fine Furniture
Valdosta, GA
06.2017 - 02.2018
- Created detailed sales presentations to communicate product features and market data
- Developed strong rapport with customers and created positive impression of business
- Provided consultative advice on product design and development for current and prospective customers
- Identified opportunities to upsell existing customers on additional services or products they may need
- Marketed merchandise by implementing advertising, sales promotion and social media.
Branch Manager
Klutch
Valdosta, GA
06.2015 - 06.2017
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly
- Created weekly work schedules to meet staffing needs while controlling labor costs.
Education
BBA - Marketing
Valdosta State University
Valdosta, GA05.2017
Skills
- Sales Professional
- Customer Service
- Branch Operations Management
- Financial Services
- Excellent Work Ethic
- Staff Management
- Collections
- Customer Relationships
- Executive Management Support
- Inbound and Outbound Calling
Certification
- Insurance Producer
- Credit, Life License
- CNP - Certified Notary Public
Timeline
Branch Manager
OneMain Financial
03.2018 - 10.2023
Sales Design Consultant
Turner's Fine Furniture
06.2017 - 02.2018
Branch Manager
Klutch
06.2015 - 06.2017
BBA - Marketing
Valdosta State University