Lyndsey Green
Belleview,Florida
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Executive Concierge
PwC
04.2022 - Current
- Collaborated with clients to ensure smooth communication and coordination regarding their needs and preferences.
- Cultivated a positive work environment among concierge team members, promoting teamwork and camaraderie for increased morale and job satisfaction.
- Organized special events and private functions on behalf of partners and clients, maintaining attention to detail and seamless execution.
- Managed high-profile clients'' requests, ensuring confidentiality and discretion at all times.
- Created budget to actual spreadsheets calculating revenue
- Schedule meetings based on schedules for my partners and for clients.
- Generate invoices based via flex forecast and send monthly to clients
- Book travel and create personal itinerary's for my partners
- Update time/expenses to maintain compliance.
- Prepare reports via EGFS
- Track CPE compliance training,
- Upskill to further my knowledge
Registered Medical Assistant
The Village Healthcare
02.2021 - 04.2022
- Directly working with patients, taking vitals, assessing pain areas, prepping for surgery and in office procedures, removing staples in post-op, working directly with the doctor for procedures such as: lumbar, thoracic, cervical epidurals, facet injections, hip, knee, hand injections, radio frequency ablations
- Ordering imaging, referrals and sending medications
- E-force experience, Properly using customer service to ensure the best quality of care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
Medical Assistant
Lakeview Health Care Systems
01.2017 - 02.2021
- Rooming patient's, taking vitals, administering injections, performing ekg's, HEDIS, properly filling out spreadsheet, assisting the doctor with skin procedures, lumbar punctures and EMG
- Prepping charts for in office, requesting and receiving outside records and authorization for medications
- Properly following HIPAA
- Have worked in multiple specialties such as: primary care, rheumatology, neurology, pain management, endocrinology and cardiology.
Medical Assistant
Premier Surgical Center
05.2016 - 01.2017
- Pre-op, getting patient's ready for their procedures by accurately doing vital signs, EKG, notating/ verifying allergies, Post-op assistance, removing IV's, Prepping charts, stocking supplies, and making/ cleaning beds
- Scheduling patients for procedures, requesting and receiving authorization for procedures, refill medications, prepped charts in ECW, computer savvy, requested records from outside practices, scribing doctor notes, rooming patient's and taking vitals.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Cashier/Cook
Taco John's
06.2012 - 07.2013
- Customer service, stocking supplies, prepping food, money handling, line stocking, line cook, organization, cleaning, and following OSHA guidelines.
Cashier/Customer Service
Taco Bell
08.2010 - 05.2012
- Customer service, money handling, stocking, time management, cleaning, organization, and following OSHA guidelines.
Education
Associate in Science -
Southern Technical College
Mount Dora, FL05.2016
Skills
- Customer Service (10 years)
- Medical Office Experience
- Computer Skills
- Effective Multitasking
- Adaptive Decision Making
- First Aid Training
- Detail-oriented approach
- Resourceful thinking
- Transportation Arrangements
- High-level discretion
- HIPAA
- Hospitality
Certification
CPR/First Aid, 05/01/17, 05/01/19
Timeline
Executive Concierge
PwC
04.2022 - Current
Registered Medical Assistant
The Village Healthcare
02.2021 - 04.2022
Medical Assistant
Lakeview Health Care Systems
01.2017 - 02.2021
Medical Assistant
Premier Surgical Center
05.2016 - 01.2017
Cashier/Cook
Taco John's
06.2012 - 07.2013
Cashier/Customer Service
Taco Bell
08.2010 - 05.2012
Associate in Science -
Southern Technical College