Lyndsey Hawkins
Pembroke,NH
Summary
Ambitious MD/Surgical Coordinator with experience facilitating physical and psychosocial needs of surgical patients. Strong knowledge of medical terminology, anatomy and physiology. Fosters relationships and coordinates with healthcare professionals to advance patient care. I am highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Physician and Surgical Coordinator
New Hampshire Orthopaedic Center
Bedford, NH
05.2022 - Current
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Verified insurance coverage and obtained pre-authorizations.
- Coordinated with facilities to set up surgeries for one Orthopaedic Surgeon.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered phone calls and messages regarding scheduling appointments and patient inquiries.
- Organized patient files and streamlined operations to improve efficiency.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Documented interactions using correct format, codes and facility standards for optimal medical care
- Educated patients on at-home surgery preparation requirements and post-operative care process.
Orthopedic Technician
New Hampshire Orthopaedic Center
Bedford, NH
07.2021 - 05.2022
- Assessed patient comfort related to cast and splints and assisted with comfort measures.
- Set up orthopedic fracture tables for casting procedures and applied variety of plaster and fiberglass casting, splints, braces, soft goods and skin and skeletal traction.
- Decontaminated all equipment, instruments, and supplies and cleaned and stocked carts, rooms, and changed linen, as required.
- Measured and fit crutches and canes and instructed patients on proper crutch and cane walking.
Owner/Licensed Massage Therapist
Massage Mechanics
Laconia, NH
09.2014 - 03.2020
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Set pricing structures according to market analytics and emerging trends.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Executed performance reviews to encourage improved productivity for team members.
- Led startup and creation of operational procedures and workflow planning.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Managed sales presentations to promote product and brand benefits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Hosted special events to boost brand awareness and increase community engagement.
- Developed and implemented successful sales strategies to meet business goals.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Resolved issues quickly through meticulous research and quick decision-making.
- Kept records for production, inventory, income and expenses.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
Education
Bachelor of Science - Health Sciences/ Healthcare Administration
Southern New Hampshire University
Hooksett, NH08.2022
Associate of Science - Orthopaedic Technology
New Hampshire Technical Institute
Concord, NH06.2021
Skills
- Advising Patients
- Patient History Collection
- Assessing Needs
- Patient Assessments
- Test Results Explanation
- Data Entry Software
- Call Transfers
- Patient Engagement
- Organization and Time Management
- Administrative Support
- Customer Service
- Critical Thinking
- Verbal and Written Communication
- Problem-Solving
- Time Management
- CPR Certified
- BLS Certified
- Staff Leadership
- Collaboration and Teamwork
Timeline
Physician and Surgical Coordinator
New Hampshire Orthopaedic Center
05.2022 - Current
Orthopedic Technician
New Hampshire Orthopaedic Center
07.2021 - 05.2022
Owner/Licensed Massage Therapist
Massage Mechanics
09.2014 - 03.2020
Bachelor of Science - Health Sciences/ Healthcare Administration
Southern New Hampshire University
Associate of Science - Orthopaedic Technology
New Hampshire Technical Institute