Lyndsey Hogeland
Kearney,NE
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Detail-oriented and passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration and improving the quality of care.
Overview
10
10
years of professional experience
Work History
Nursery Coordinator
Kearney Efree Church
Kearney, NE
09.2023 - Current
- Managed the recruitment, training, and scheduling of nursery, preschool and paid childcare staff.
- Conducted employee onboarding activities including applications, background checks, orientation, and new hire paperwork.
- Ensured accuracy of payroll data by collecting, reviewing and entering timesheets into system.
- Monitored classroom activities to ensure compliance with state regulations regarding health and safety standards.
- Provided guidance to parents on best practices for teaching children about God and building their faith.
- Created monthly newsletters for families highlighting upcoming events and activities within the Preschool program.
- Coordinated with other departments within the organization to provide support services to families whose children are moving-up to another classroom.
- Resolved employee relations issues and any parental concerns through effective communication and problem solving techniques.
Front Desk Receptionist
McNair Agency
Imperial, NE
08.2018 - 05.2019
- Answered customer inquiries regarding insurance policies, coverage options and claims processes.
- Assisted customers in completing applications for various types of insurance policies.
- Provided administrative support to the insurance team by filing documents, updating records, preparing reports and scheduling appointments.
- Maintained accurate documentation of customer information according to company policy.
- Processed payments from clients for insurance premiums and other fees.
- Performed data entry tasks related to customer accounts and transactions.
- Ensured that all paperwork was properly completed prior to submitting it for processing.
- Responded promptly to customer emails and phone calls inquiring about their policies or requesting assistance with a claim process.
- Created spreadsheets tracking sales statistics, customer data, policy changes.
- Prepared invoices for payment of premiums due from customers.
- Assisted in resolving any disputes between customers and the company regarding policy terms or coverage amounts.
- Contacted underwriters to obtain quotes for requested insurance products or services.
- Filed and submitted insurance claims. Assisted claimants, providers and clients with problems or questions regarding claims.
CNA/ICU Unit Secretary
Penrose-St. Francis Health Services
Colorado Springs, CO
09.2014 - 04.2018
- Maintained patient medical records, ensuring accuracy and confidentiality.
- Monitored vital signs of patients in the ICU unit and reported changes to nurses or physicians.
- Answered phone calls from providers, hospital-wide departments, the ER and other units, and family members inquiring about patient status.
- Assisted with filing, faxing, photocopying, scanning documents and other administrative duties as needed.
- Provided support to nursing staff by running errands such as delivering lab results, picking up emergency blood, getting supplies, or picking up medications from the pharmacy.
- Performed data entry tasks such as entering patient demographic information into computer systems accurately and efficiently and updating patient listing board.
- Compiled daily reports on evidence-based practices, patient admissions, discharges, transfers in and out of the ICU unit.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Monitored food intake and output as directed by nursing staff.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
Education
Bachelor of Science - Business Administration; Healthcare Management
Western Governors University
Salt Lake City, UT10-2024
Skills
- Health and Safety Regulations
- Quality-of-Life improvement
- Performance Improvement
- Project Management
- Resourceful and Analytical
- Strategic Planning & Goal Setting
- Deadline Adherence
- Relationship Development
- Personable and Approachable
- Continuous Improvement
- Attention to Detail
Affiliations
- Coaching children's soccer and baseball
- Hiking and camping are my passion
- Volunteering my time and skills for the betterment of other's lives.
References
References available upon request.
Timeline
Nursery Coordinator
Kearney Efree Church
09.2023 - Current
Front Desk Receptionist
McNair Agency
08.2018 - 05.2019
CNA/ICU Unit Secretary
Penrose-St. Francis Health Services
09.2014 - 04.2018
Bachelor of Science - Business Administration; Healthcare Management
Western Governors University