LYNDSEY LIZARRAGA
Mesa,AZ
Summary
professional customer service representative dedicated to excellent customer service and how to get the customer to see the company point of view on a product or solution. Great reasoning skills and dedicated to the task at hand. Customer service representative looking to advance career into insurance sales representative.
Overview
16
16
years of professional experience
Work History
Registered Nurse, Medical-Surgical Unit
Banner Baywood Medical Center
08.2023 - Current
- Started intravenous fluids, administered medications, and documented patient charts by recording food and fluid output and intake.
- Advocated for and strived to protect health, safety, and rights of patient.
- Administered medications and treatment to patients and monitored responses.
- Managed caseload of 6 patients simultaneously by providing bedside care, treatments, IV therapy, and wound care.
- Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
- Monitored patient vital signs to perform thorough condition assessments.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Evaluated patient histories, complaints, and current symptoms.
- Monitored patient reactions after administering medications and IV therapies.
Phlebotomist and Specimen Processor
Banner Health
06.2018 - 08.2023
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Conducted venipuncture and other CT procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Organized daily work based on collection priority.
- Packaged and shipped specimens to central lab daily.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Provided guidance and support to laboratory personnel.
- Monitored supply levels and placed orders for laboratory supplies.
- Performed laboratory tests to assist physicians in diagnosis.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
Customer Service Representative
PayPal INC
05.2017 - 12.2017
- Helped customers understand credit statement, Kept records of customer interactions, recorded details of inquiries, complaints or comments, as well as actions taken on account, escalated problems on account
- Received payments, submitted payment allocations, and updated customer’s personal information
- Answered customers concerns about other products
Customer Service Representative
PayPal INC
10.2014 - 12.2017
- While at PayPal, held many different jobs in different departments, cross trained and went above and beyond for customers
Fraud Analyst
PayPal INC
09.2016 - 05.2017
- Reviewed cases/accounts, checking IP addresses, browser and devices used to login, spending pattern, inconsistency in information added to account
- Reviewed personal documents
- Placed outbound calls to new customers looked for collusion, worked cases for unauthorized transactions, and used judgement regarding case decisions
Customer Solutions
PayPal INC
10.2014 - 09.2016
- Handled customer request via phone or email, used critical thinking skills, problem solving, verified account holder information, authentication when adding financials, address and phone
- Filing complaints or disputes on purchases made with card
- Cross sold other products offered
Receptionist/Cashier
Rancho Ford/ Gosch Ford
07.2008 - 01.2014
- Operated telephone switchboard to answer, screen, or forward calls, provided information, took messages, and scheduled appointments for service
- Filed, scanned and maintained records for service and sales, sort mail, fax documents
- Receive payment and record receipts for services balance out drawer
- Maintain office supplies
Education
Bachelor of Science - Business Administration with concentration in Marketing
California State University San Marcos
05.2014
Skills
- Microsoft Word
- Excel
- Organizational skills
- Scanning/fax
- Analytical
- Goal oriented
- Self-driven
- Phone/soft skills
- Reliability
- Patience
- Ability to multi-task
- Detail oriented
- Data entry
- Exceptional customer service
- Strong communication skills
- Ability to work independently
- Decision making skills
- Vitals monitoring
Timeline
Registered Nurse, Medical-Surgical Unit
Banner Baywood Medical Center
08.2023 - Current
Phlebotomist and Specimen Processor
Banner Health
06.2018 - 08.2023
Customer Service Representative
PayPal INC
05.2017 - 12.2017
Fraud Analyst
PayPal INC
09.2016 - 05.2017
Customer Service Representative
PayPal INC
10.2014 - 12.2017
Customer Solutions
PayPal INC
10.2014 - 09.2016
Receptionist/Cashier
Rancho Ford/ Gosch Ford
07.2008 - 01.2014
Bachelor of Science - Business Administration with concentration in Marketing
California State University San Marcos
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