Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lyndsey Marques

Richmond,Texas

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Salon Owner/Operator

Myself
09.2022 - Current
  • Managed daily operations, ensuring efficient workflow and high-quality service delivery.
  • Developed marketing strategies to attract new clients and retain existing ones.
  • Enhanced client satisfaction through personalized services and follow-up communication strategies.
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
  • Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
  • Learned and remained updated on statutory requirements and regulations.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Trained and motivated employees to perform daily business functions.
  • Boosted employee morale through regular performance reviews, constructive feedback, and opportunities for professional development.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Fostered a collaborative team atmosphere by regularly holding staff meetings and encouraging open communication among employees.

Hairstylist

Kelatic Hair Lounge
11.2020 - 09.2022
  • Assisted in providing high-quality hairdos and styling services to clients.
  • Developed knowledge of hair care products and their appropriate applications.
  • Engaged with clients to build rapport and encourage repeat business opportunities.
  • Collaborated with team members to enhance overall salon efficiency.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Learned and applied safety and sanitation standards in salon operations.
  • Supported senior stylists by preparing tools and maintaining workstation cleanliness.
  • Gained experience in customer service, addressing client needs and preferences.

Education

Stephen F. Austin High School
Sugar Land, TX
05-2019

Skills

  • Upselling services
  • Employee training
  • Staff management
  • Salon marketing
  • Hair styling techniques
  • Industry trend awareness
  • Appointment scheduling
  • Hygiene standards
  • Customer service
  • Scheduling
  • Business management
  • Decision-making
  • Customer service management
  • Desktops, laptops, and mobile devices
  • Cosmetology
  • Mind mapping
  • Teamwork and collaboration
  • Multitasking Abilities

Certification

  • OSHA Certification

Timeline

Salon Owner/Operator

Myself
09.2022 - Current

Hairstylist

Kelatic Hair Lounge
11.2020 - 09.2022

Stephen F. Austin High School

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Lyndsey Marques