Summary
Overview
Work History
Education
Skills
Qualifications Summary
Timeline
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Lyndsey Mason

Las Vegas,NV

Summary

Dedicated customer service professional with a strong understanding of service delivery and a track record of successfully handling multiple tasks simultaneously. Committed to fostering and maintaining professional relationships to drive business results and enhance profitability.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Foundever
02.2024 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Serviced various credit card and banking needs for customers.

Inside Sales Representative

Ahern Rentals
03.2022 - 03.2023
  • Estimated and quoted prices, credit and contract terms, warranties, and delivery dates
  • Answered customers' questions about services, prices, availability, and credit terms
  • Computed and compared costs of services
  • Created forms and agreements to complete sales
  • Negotiated prices and other sales terms.

Production Associate

Savers
07.2014 - 03.2020
  • Maintained knowledge of current sales, promotions, and policies
  • Maintained records related to sales
  • Ticketed, arranged, and displayed merchandise to promote sales
  • Estimated costs and terms of sales
  • Gathered customer or product information to determine customer needs
  • Reconciled records of sales or other financial transactions.

Education

Associate of Arts - Early Childhood Education

Truckee Meadows Community College
Reno, NV

High School Diploma -

Ed W Clark High School
Las Vegas, NV
05.2003

Skills

  • Product Knowledge
  • Report Generation
  • Paperwork Processing
  • Account updating
  • Call Management
  • Information Security
  • Complaint resolution
  • Money handling abilities
  • Credit adjustments
  • Building rapport
  • Payment Processing
  • Call Center Operations
  • Critical Thinking
  • Complaint Handling
  • Computer Proficiency
  • Customer Service
  • Reading Comprehension
  • Call center experience
  • Customer Education
  • Store maintenance
  • Document Control
  • Microsoft Office Suite
  • Retail store support
  • Professional telephone demeanor
  • Recordkeeping strengths
  • Documentation

Qualifications Summary

I am a dedicated hard working professional woman with a passion for exemplary customer service. I have worked in both the retail and call center settings.

Timeline

Customer Service Representative

Foundever
02.2024 - Current

Inside Sales Representative

Ahern Rentals
03.2022 - 03.2023

Production Associate

Savers
07.2014 - 03.2020

Associate of Arts - Early Childhood Education

Truckee Meadows Community College

High School Diploma -

Ed W Clark High School

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Lyndsey Mason