Lyndsey McDaniel
Malvern,AR
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Hardworking and motivated manager with 8 years of experience and record of success in the restaurant industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Adaptable Manager offers 5 years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Diligent manager with over 5 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Server
Red Lobster
Hot Springs, AR
07.2023 - Current
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Took orders from customers accurately and in a timely manner.
- Greeted guests and provided menus.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Delivered food orders promptly and courteously.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided exceptional service to high volume of daily customers.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Greeted customers, answered questions and recommended specials to increase profits.
- Trained new employees to perform duties.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Presented menus and answered questions regarding items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
Server
Oaklawn- The Track Kitchen
Hot Springs, AR
01.2023 - 06.2023
- Took orders from customers accurately and in a timely manner.
- Greeted guests and provided menus.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Monitored dining room for cleanliness and proper set-up at all times.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained records of transactions made during shift as required by law or company policy.
- Stayed informed about daily specials, new menu items, promotions.
- Checked food before serving it to customers.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided exceptional service to high volume of daily customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Head Server
Colton's Steakhouse
Benton, AR
07.2022 - 12.2022
- Resolved customer complaints in a professional manner while maintaining positive relationships with customers.
- Ensured compliance with health department regulations by monitoring food safety practices throughout the restaurant.
- Explained daily specials and made recommendations upon request.
- Monitored the dining room for cleanliness, proper table maintenance, and customer satisfaction.
- Maintained an efficient working environment by ensuring all areas were stocked with necessary equipment and supplies.
- Conducted regular staff meetings to discuss changes in policy and procedures or other relevant topics.
- Managed cash register operations including ringing up orders and processing payments accurately.
- Scheduled shifts for servers based on customer traffic patterns and forecasted needs.
- Prepared various reports related to sales figures, employee performance for management review.
- Developed training materials for new employees on restaurant policies, procedures, and standards.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Delivered high-quality service and quick beverage service to promote customer satisfaction.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Trained new servers on menu items and restaurant standards.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Calculated charges, issued table checks, and collected payments from customers.
- Worked with management to coordinate special functions and events.
- Managed opening and closing duties to facilitate restaurant operations.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
- Garnished dishes and beverages to serve visually appealing menu items.
- Presented menus and answered questions regarding items.
Manager
Colton’s Steakhouse
Hot Springs, AR
12.2015 - 07.2022
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Education
CNA - CNA
Petra Allied Forces
Hot Springs, AR07.2018
High School Diploma -
Magnet Cove High School
Malvern, AR05.2016
Skills
- Project management
- Sales Techniques
- Marketing
- Staff development
- Salesforce Management
- Relationship building
- Recruitment and Hiring
- Performance Tracking and Evaluation
- Managing Operations and Efficiency
- Training and Development
- Budget Management
- Problem Resolution
- Administration and Reporting
- Performance Evaluations
- Revenue Forecasting
- Scheduling and Coordinating
- Verbal and Written Communication
- Complex Problem Solving
- Team Leadership
- Onboarding and Orientation
- Employee Development
- Goal Setting
- Work Planning and Prioritization
- Documentation and Reporting
- Teamwork and Collaboration
- Cost Control
- Staff Training
- Technical Proficiency
- Employee Coaching and Motivation
- Brand Management
- Issue and Conflict Resolution
- Capital Improvement Planning
- Business Development
- Professional and Courteous
- Customer Relationship Management
- MS Office
- Time Management
- Business Unit Oversight
- Computer Skills
- Negotiation and Conflict Resolution
- Process Improvement
- Shift Scheduling
- P&L Oversight
- Human Resources Management
- Good Judgment
- Fiscal Management
- Customer Service
- Calm Under Pressure
- Interpersonal Relations
- Business Analysis and Reporting
- Decision Making
Timeline
Server
Red Lobster
07.2023 - Current
Server
Oaklawn- The Track Kitchen
01.2023 - 06.2023
Head Server
Colton's Steakhouse
07.2022 - 12.2022
Manager
Colton’s Steakhouse
12.2015 - 07.2022
CNA - CNA
Petra Allied Forces
High School Diploma -
Magnet Cove High School