Lyndsey Pate
Darlington,SC
Summary
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Doughlicious Pizza On The Square
Darlington, South Carolina
03.2025 - Current
- Coordinated staff schedules to maintain optimal coverage during peak hours.
- Managed daily operations of busy pizza restaurant and ensured efficient service.
- Oversaw inventory management to ensure adequate supplies and reduce waste.
- Implemented health and safety protocols to maintain a clean working environment.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Administered employee discipline through verbal and written warnings.
Shift Leader
Chic-Fil-A
Florence, SC
12.2024 - 03.2025
- Supervised team members during shifts to ensure smooth operations.
- Managed inventory levels and restocked supplies as needed.
- Trained new employees on company policies and procedures.
- Ensured compliance with safety and health regulations consistently.
- Monitored equipment functionality to prevent downtime during shifts.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Team Leader
Chic-Fil-A
Florence, SC
04.2024 - 12.2024
- Supervised team members to ensure efficient restaurant operations.
- Enforced cleanliness and safety protocols throughout the restaurant.
- Assisted in resolving customer complaints with effective communication skills.
- Assessed company operations for compliance with safety standards.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained positive working relationship with fellow staff and management.
- Established clear team goals aligned with company objectives, tracking progress regularly.
Certified Trainer
Chick-fil-A
Florence, SC
01.2024 - 04.2024
- Delivered engaging training sessions for diverse groups of employees.
- Conducted assessments to evaluate trainee understanding and skills acquisition.
- Collaborated with management to identify training needs across departments.
- Provided one-on-one coaching sessions to help individuals improve their skills.
- Devised skills assessments to measure performance and comprehension of program materials.
- Organized supporting materials, tracking documents and related equipment.
- Selected and assigned instructors to conduct training.
Team Member
Chick-fil-A
Florence, SC
07.2023 - 01.2024
- Assisted in maintaining cleanliness and organization of work areas.
- Collaborated with team members to fulfill customer orders efficiently.
- Operated point-of-sale system for processing transactions accurately.
- Stocked shelves and ensured products were properly displayed.
- Worked hard to learn required tasks quickly to maximize performance.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Upheld high standards of productivity and quality in operations.
Hostess Manager
Stefano's Italian Fine Dining
Florence, South Carolina
03.2020 - 08.2023
- Trained and supervised staff on customer service standards and procedures.
- Sought out opportunities to improve service levels and corrected problems.
- Established effective communication systems between hosts and hostesses and management.
- Maintained familiarity with national, state and local safety, health and sanitation standards.
- Ensured that all guests received prompt, courteous attention from the hostesses.
- Collaborated with managers from other departments to coordinate large parties or events.
- Adhered to safety regulations within the restaurant at all times.
- Trained and delivered orientation for new hostesses in alignment with company-established standards.
Education
High School Diploma -
Mayo High School For Math, Science, And Technology
Darlington, SC05-2023
Skills
- Staff scheduling
- Inventory management
- Customer service
- Health protocols
- Conflict resolution
- Team leadership
- Operational efficiency
- Customer relationship management
Certification
- ServSafe Food Management
Timeline
General Manager
Doughlicious Pizza On The Square
03.2025 - Current
Shift Leader
Chic-Fil-A
12.2024 - 03.2025
Team Leader
Chic-Fil-A
04.2024 - 12.2024
Certified Trainer
Chick-fil-A
01.2024 - 04.2024
Team Member
Chick-fil-A
07.2023 - 01.2024
Hostess Manager
Stefano's Italian Fine Dining
03.2020 - 08.2023
High School Diploma -
Mayo High School For Math, Science, And Technology
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