Lyndsey Rahman
Mission Viejo,CA
Summary
Dedicated and results-oriented professional with a proven track record in stakeholder management, educational program implementation, and customer success. Skilled in fostering collaborative relationships, providing tailored training and support, and leveraging technology to enhance outcomes. Adept at managing diverse projects, and engaging with clients and teams to drive growth, efficiency, and excellence. Passionate about creating impactful learning experiences, and building long-term partnerships.
Overview
30
30
years of professional experience
Work History
Customer Success Manager
CAPIT Learning
Mission Viejo, CA
07.2024 - Current
- Managed and maintained a portfolio of 249 accounts valued at $1.12.m
- Partnered with educators and school leaders to ensure the successful implementation of an educational program by providing tailored support, training, and resources to achieve student success.
- Developed plans and strategies to grow the business and achieve company portfolio goals (Notion).
- Researched new technologies and initiatives to improve customer experience.
- Organized events such as webinars or workshops aimed at increasing customer engagement levels.
- Conducted regular check-ins with clients to ensure their needs were met.
- Collaborated with sales and marketing teams to identify upsell and cross-sell opportunities.
- Analyzed customer data to identify trends, issues, and opportunities for improvement.
- Reviewed teacher performance, and provided ongoing feedback and coaching to drive performance improvement.
- Worked closely with marketing team to create content that educates customers about our services.
- Analyzed customer data to identify trends and inform business decisions, utilizing BackEngine AI technology.
- Coordinated with technical support teams to resolve customer issues in a timely manner.
- Utilized CRM tools (Copper) to track customer interactions and report on progress toward goals.
- Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
- Developed and maintained customer success documentation and resources.
- Facilitated workshops and webinars to educate customers and drive engagement.
Head of Teaching and Learning
CAPIT Learning
Mission Viejo, CA
11.2021 - 06.2024
- Led professional development and support for the nationwide implementation of a digital phonics curriculum, training educators in direct, explicit phonics instruction.
- Guided administrators, coaches, and teachers in utilizing data for instructional decisions, personalized learning approaches, and accountability.
- Created over 350 lesson scripts for phonics lessons, authored content pieces, checklists, product guides, and instructional guides for teachers.
Office Manager
Pyne and Smith Clothiers
Laguna Niguel, CA
09.2020 - 09.2021
- Managed day-to-day office activities to maintain efficiency and a productive workplace.
Reading Intervention Specialist
Community Roots Charter School
Laguna Niguel, CA
08.2015 - 06.2020
- Delivered customized, data-driven reading support to assist struggling readers.
Teacher on Assignment
Universal American School
Dubai, UAE
08.2012 - 06.2014
- Co-taught in a kindergarten classroom, and provided substitute cover for all grades.
Parent Toddler Class Instructor
Child's World Preschool
Irvine, CA
08.2009 - 07.2011
- Enhanced parent-child connections through guided play-based learning activities.
Pre K Teacher
Child's World Preschool
Irvine, CA
08.2008 - 06.2009
- Led the development of an innovative and engaging classroom environment, empowering Pre-K students to explore, create, and excel through experiential learning.
ESL Teacher
London Borough Of Hammersmith and Fulham
London, UK
08.2002 - 07.2004
- Provided targeted language instruction and support to English learners, integrating cultural awareness and academic strategies to enhance language proficiency and student achievement.
Reading Recovery Teacher
London Borough of Hammersmith and Fulham
London, UK
08.2002 - 06.2004
- Delivered individualized reading interventions to early learners, helping at-risk students develop foundational literacy skills and achieve grade-level proficiency.
Instructional Coach
London Borough of Hammersmith and fulham
London, UK
08.2000 - 07.2001
- Coached new teachers through instructional strategies, classroom management techniques, and professional development opportunities to improve teaching effectiveness and student outcomes.
3rd Grade Elementary Teacher
London Borough Of Hammersmith and Fulham
London, UK
08.2000 - 06.2001
- Delivered targeted, differentiated instruction to support the academic and language development of high-risk and ESL students, fostering a supportive and equitable learning environment in a Title I school.
TK Teacher
London Borough of Hammersmith and Fulham
London, UK
05.1995 - 07.2000
- Designed and executed engaging lessons suited for multilingual and at-risk TK students in a Title I school.
Education
Comprehensive Orton Gillingham Certification - Reading
IMSE
03-2020
Reading Recovery Certification - Reading
London Borough of Hammersmith And Fulham
London, UK07-2003
Bachelor of Arts - History And Teaching
St Mary's University College
London, UK05-1995
Skills
- Stakeholder management
- Customer Account Management
- Pipeline Development
- Proficient in Google, Copper, and Notion
- Educational Technology Integration
- Training, coaching, and mentoring
- Customer Relations
- Communication and writing
Affiliations
- Horse care and exercise
- Ally and advocate for LGBTQ+, autism, and neurodiverse communities
- Walking
Accomplishments
- Presenter, Orange County Public Schools, Florida, 2023-2025: Building Strong Foundations, Phonics, and Phonemic Awareness in Pre-K
- Presenter at the Southern California Kindergarten Conference, 2024: Lead the Way; Reading Success for All, TK and up
- Authored lesson scripts for over 350 phonic lessons, 2023
- Authored various content pieces in 2023: "Is Your Current Phonics Solution Meeting Your Expectations?", "7 Dynamic Tips to Boost Your School’s Literacy Outcomes", "Countdown to the End of the Year with CAPIT Reading", and "10 Easy Ways to Bring Reading Science into Your Summer School"
- Attended sales meetings and advised the sales team as the early literacy specialist
Timeline
Customer Success Manager
CAPIT Learning
07.2024 - Current
Head of Teaching and Learning
CAPIT Learning
11.2021 - 06.2024
Office Manager
Pyne and Smith Clothiers
09.2020 - 09.2021
Reading Intervention Specialist
Community Roots Charter School
08.2015 - 06.2020
Teacher on Assignment
Universal American School
08.2012 - 06.2014
Parent Toddler Class Instructor
Child's World Preschool
08.2009 - 07.2011
Pre K Teacher
Child's World Preschool
08.2008 - 06.2009
ESL Teacher
London Borough Of Hammersmith and Fulham
08.2002 - 07.2004
Reading Recovery Teacher
London Borough of Hammersmith and Fulham
08.2002 - 06.2004
Instructional Coach
London Borough of Hammersmith and fulham
08.2000 - 07.2001
3rd Grade Elementary Teacher
London Borough Of Hammersmith and Fulham
08.2000 - 06.2001
TK Teacher
London Borough of Hammersmith and Fulham
05.1995 - 07.2000
Comprehensive Orton Gillingham Certification - Reading
IMSE
Reading Recovery Certification - Reading
London Borough of Hammersmith And Fulham
Bachelor of Arts - History And Teaching
St Mary's University College
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