Lyndsey A. Robinson
Leeds
Summary
Detail-oriented and driven IT professional with over a decade of leadership experience, now pursuing a career in cybersecurity. Skilled in system troubleshooting, incident response, data handling, and ERP/POS platforms. Proven track record of managing cross-functional teams, optimizing operational systems, and resolving technical issues in real-time. Currently earning a B.S. in Information Technology with a concentration in Cybersecurity.
Overview
7
7
years of professional experience
Work History
Kitchen Manager
Pappadeaux Seafood Kitchen
Birmingham
06.2021 - Current
- Lead a team of 35–40 employees, coordinating shifts and technology-assisted workflows.
- Managed $25K+ inventory using digital systems to ensure data integrity and security.
- Resolved real-time operational and technical issues, simulating incident response practices.
- Leveraged POS technology for system input/output, accuracy, and transaction troubleshooting.
Inside Sales Representative
Diversified Supply Inc.
Saginaw
09.2022 - 04.2023
- Handled ERP software (Prophet 21) for managing quotes, orders, and logistics.
- Supported team with basic IT troubleshooting and ERP/system issues.
- Maintained accurate technical documentation and collaborated with vendors using CRM tools.
Shift Lead – Guest Services & Training
Topgolf
Birmingham
04.2018 - 09.2021
- Delivered onboarding and troubleshooting support for customer-facing tech systems.
- Promoted for excellence in leadership and technical problem-solving.
- Trained teams in tech processes, promoting understanding of systems and user navigation.
Education
B.S. - Information Technology – Cybersecurity Candidate
Southern New Hampshire University
05.2027
B.A. - Sociology
Birmingham-Southern College
01.2020
Skills
- Cybersecurity Fundamentals
- Network Security
- Incident Response
- System Troubleshooting
- ERP Software (Prophet 21)
- CRM Systems
- Microsoft Office Suite
- POS Systems
- Inventory Management
- Technical Documentation
- Customer Support
- Data Entry
- Team Leadership
- Help Desk Support
- Security Awareness
- Threat Detection
- Vulnerability Management
Timeline
Inside Sales Representative
Diversified Supply Inc.
09.2022 - 04.2023
Kitchen Manager
Pappadeaux Seafood Kitchen
06.2021 - Current
Shift Lead – Guest Services & Training
Topgolf
04.2018 - 09.2021
B.S. - Information Technology – Cybersecurity Candidate
Southern New Hampshire University
B.A. - Sociology
Birmingham-Southern College