Summary
Overview
Work History
Education
Skills
Interests
Timeline
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LYNDSEY SHOTWELL

LYNDSEY SHOTWELL

Weatherford

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

I'm a thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

3
3
years of professional experience

Work History

911 Dispatcher

Parker County Sheriffs Office
08.2025 - 09.2025
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.

Customer Service Cashier

Walmart
11.2024 - 08.2025
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Customer Service Representative

Comet Cleaners
05.2022 - 10.2024
  • Provided exceptional customer services by greeting and assisting customers with inquiries and requests
  • Inspect garments for stains and any damages before cleaning
  • Sort, tag, bundle garments correctly for easy identification and retrieval
  • Uphold high standards for cleanliness and organization in the work area
  • Maintain accurate records of cleaned garments and customer orders
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

High School Diploma -

Springtown High School
Springtown, TX
05-2025

Skills

  • Works Well Under Pressure
  • Active listening
  • Critical thinking
  • Computer skills
  • Teamwork and collaboration
  • Decision-making
  • Typing speed
  • Memory retention
  • Call control techniques
  • Multitasking and prioritization

Interests

I enjoy helping others and making people happy because it brings me a deep sense of fulfillment and purpose I'm empathetic by nature, and seeing others smile or feel better because of my actions gives me emotional satisfaction It aligns with my values and identity, and even helps me feel more connected, grounded, and useful in the world Ultimately, their happiness becomes part of myown

Timeline

911 Dispatcher

Parker County Sheriffs Office
08.2025 - 09.2025

Customer Service Cashier

Walmart
11.2024 - 08.2025

Customer Service Representative

Comet Cleaners
05.2022 - 10.2024

High School Diploma -

Springtown High School

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