Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lyndsey Smith

Midlothian,VA

Summary

Dynamic Founder and CEO of Critter Duty, LLC, with a proven track record in strategic planning and client communication. Skilled in veterinary technician and assistant duties as well as office administration and medical record-keeping, I cultivate enhanced client/patient care and superior service delivery through innovative solutions and exceptional leadership. Passionate about patient welfare and client education.

Overview

19
19
years of professional experience

Work History

Founder, CEO & Lead Pet Professional

Critter Duty, LLC
02.2021 - Current


  • Established a successful business by identifying market needs and developing innovative solutions.
  • Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
  • Led the strategic planning process to define business goals and ensure alignment across all departments.
  • Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
  • Cultivated loyal customer base through personalized marketing campaigns and loyalty programs.
  • Enhanced customer experience with introduction of user-friendly online platform.
  • Book appointments and consult at client’s home
  • Educate client on proper handling and holding techniques of their pet
  • Ensure calm, patient and gentle approaches with pets to minimize stress
  • Examine pets for injuries and evaluate for nail, ear, and anal procedures
  • Perform nail trims & nail dremels, ear flushing & cleaning, anal gland expressions, and paw hair trims as needed, requested, and/or recommended
  • Recommend timely, consistent treatment or procedures based on pet needs
  • Maintain clean, charged tools and stocked supplies
  • Maintain vehicle used for traveling
  • Maintain record of appointments and conversations with clients, as well as records of pet visits

Veterinary Technician Assistant

Boulevard Animal Hospital
10.2016 - 05.2021
  • Provided compassionate care for animals during their stay at the clinic, creating a positive experience for both pets and owners.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Facilitated efficient appointment scheduling by handling phone calls, emails, and walk-in inquiries from clients.
  • Assisted with radiographic imaging procedures to provide veterinarians with vital information needed to make accurate diagnoses and treatment recommendations.
  • Supported veterinary team with timely documentation of patient records, enabling accurate tracking of treatment plans and progress.
  • Collaborated with the veterinary team in emergency situations, providing critical support to stabilize patients quickly and effectively.
  • Administered medications to animals in treatment and documented changes in condition.
  • Promoted animal welfare through educating pet owners on proper nutrition, exercise, and grooming habits.
  • Enhanced clinic efficiency by maintaining clean and organized work areas, preparing instruments, and sterilizing equipment.
  • Managed inventory of medical supplies, ensuring adequate stock levels for uninterrupted patient care services.
  • Aided in dental cleanings for patients as part of preventative healthcare measures, promoting long-term oral health for pets under our care.
  • Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Maintained strict adherence to safety protocols when handling animals to minimize risk of injury or illness transmission between staff members or other patients.
  • Contributed to successful surgeries by providing pre-and post-operative care for patients, ensuring a smooth recovery process.
  • Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
  • Assisted in training new Veterinary Technician Assistants to ensure they were properly prepared for their roles within the clinic, creating a cohesive team environment.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Maintained accurate pharmacy records and controlled drug, anesthesia and heartworm test logs.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Improved patient care by assisting veterinarians in administering treatments and medications.
  • Supported the veterinarian during euthanasia procedures by comforting clients throughout the difficult process while demonstrating empathy toward their emotional needs.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Assisted in diagnosing medical conditions by collecting samples for laboratory testing and performing routine diagnostic procedures.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
  • Performed testing and completed blood counts.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Collected and prepared specimens and samples for outside laboratory analysis.
  • Prepared and administered diets and feedings according to instructions.

Veterinary Assistant

Mechanicsville Animal Hospital
06.2012 - 03.2015
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
  • Administered medications to animals in treatment and documented changes in condition.
  • Improved client relations through effective communication and education on pet health needs.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
  • Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Groomed and bathed animals to maintain hygiene and appearance.
  • Facilitated smoother surgical procedures by efficiently setting up surgical suites according to veterinarian specifications.
  • Ensured optimal animal care by assisting in surgeries, which included preparing operating rooms, sterilizing instruments, and providing post-operative care.
  • Streamlined patient admission and discharge processes for increased efficiency and client satisfaction.
  • Prepared animals for surgery, including pre-operative care and post-operative monitoring.
  • Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
  • Restrained animals for examination and treatment.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
  • Collected and prepared specimens and samples for outside laboratory analysis.
  • Collected and processed samples for laboratory testing.
  • Prepared and administered diets and feedings according to instructions.
  • Performed testing and completed blood counts.

Veterinary Technician Assistant

Fairfield Veterinary Hospital
07.2007 - 04.2012
  • Provided compassionate care for animals during their stay at the clinic, creating a positive experience for both pets and owners.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Facilitated efficient appointment scheduling by handling phone calls, emails, and walk-in inquiries from clients.
  • Assisted with radiographic imaging procedures to provide veterinarians with vital information needed to make accurate diagnoses and treatment recommendations.
  • Collaborated with the veterinary team in emergency situations, providing critical support to stabilize patients quickly and effectively.
  • Supported veterinary team with timely documentation of patient records, enabling accurate tracking of treatment plans and progress.
  • Administered medications to animals in treatment and documented changes in condition.
  • Promoted animal welfare through educating pet owners on proper nutrition, exercise, and grooming habits.
  • Enhanced clinic efficiency by maintaining clean and organized work areas, preparing instruments, and sterilizing equipment.
  • Managed inventory of medical supplies, ensuring adequate stock levels for uninterrupted patient care services.
  • Aided in dental cleanings for patients as part of preventative healthcare measures, promoting long-term oral health for pets under our care.
  • Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Maintained strict adherence to safety protocols when handling animals to minimize risk of injury or illness transmission between staff members or other patients.
  • Contributed to successful surgeries by providing pre-and post-operative care for patients, ensuring a smooth recovery process.
  • Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
  • Assisted in training new Veterinary Technician Assistants to ensure they were properly prepared for their roles within the clinic, creating a cohesive team environment.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Improved patient care by assisting veterinarians in administering treatments and medications.
  • Assisted in diagnosing medical conditions by collecting samples for laboratory testing and performing routine diagnostic procedures.
  • Ensured proper restraint techniques were employed during examinations or procedures to protect both staff members and animals from harm.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
  • Prepared animals for surgical procedures.
  • Educated clients on post-surgical care and nutrition.
  • Performed testing and completed blood counts.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Collected and processed samples for laboratory testing.
  • Collected and prepared specimens and samples for outside laboratory analysis.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Prepared and administered diets and feedings according to instructions.
  • Monitored vital signs and provided nursing care for animals.
  • Assisted veterinarians with euthanasia of animals.
  • Assisted in examination and treatment of animals in veterinary clinic.

Department Head/Consultant/Sales Floor, Cashier

Bed Bath & Beyond
06.2006 - 02.2008
  • Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
  • Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
  • Mentored junior team members, providing guidance and support to foster professional growth and success.
  • Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
  • Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
  • Enhanced customer satisfaction through proactive problem-solving measures and excellent communication strategies with clients.
  • Served as a liaison between the department and other divisions within the company, facilitating strong working relationships that contributed to successful projects.
  • Improved department operations by capturing numerous opportunities to streamline processes and reduce waste.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved customer satisfaction by efficiently handling transactions and addressing concerns.
  • Assisted customers in locating items, providing product information and recommendations.
  • Supported inventory control efforts by accurately scanning items and updating records as needed.
  • Reduced wait times by quickly processing transactions, ensuring a smooth flow at the cashier counter.
  • Promoted a positive shopping experience, greeting customers warmly upon arrival at the register area.
  • Streamlined checkout process for faster service and better customer experience.
  • Increased overall efficiency with thorough knowledge of store policies and procedures.
  • Enhanced store cleanliness, organizing shelves and displays to create an inviting environment.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Addressed customer needs and made product recommendations to increase sales.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

Associate Of Science - General Studies

John Tyler Community College
Chester, VA
12.2017

High School Diploma -

Highland Springs High School
Highland Springs, VA

Skills

  • Team leadership
  • Strategic thinking
  • Veterinary office administration
  • Laboratory procedures
  • Veterinary terminology
  • Medical record-keeping
  • Client communication

Timeline

Founder, CEO & Lead Pet Professional

Critter Duty, LLC
02.2021 - Current

Veterinary Technician Assistant

Boulevard Animal Hospital
10.2016 - 05.2021

Veterinary Assistant

Mechanicsville Animal Hospital
06.2012 - 03.2015

Veterinary Technician Assistant

Fairfield Veterinary Hospital
07.2007 - 04.2012

Department Head/Consultant/Sales Floor, Cashier

Bed Bath & Beyond
06.2006 - 02.2008

Associate Of Science - General Studies

John Tyler Community College

High School Diploma -

Highland Springs High School

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Lyndsey Smith