Lyndsey Snyder
Student At The University Of Iowa
Woodbury,Minnesota
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Server
Cozzie's Tavern & Grill
Stillwater, MN
05.2021 - 08.2022
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Increased sales significantly by upselling higher-end products to customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Bussed and reset tables to keep dining room and work areas clean.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
Hostess
Fiesta Cancun Mexican Restaurant & Cantina
Oak Park Heights , Minnestoa
05.2017 - 09.2018
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Assisted managers with quickly resolving service- and food-related issues.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating and menu information.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Education
High School Diploma -
Stillwater Area High School
Stillwater, MN 09.2016 - 05.2020
Bachelor of Arts - Psychology
University of Iowa
Iowa City, IA 08.2020 - Current
Skills
Tableside Service
Guest relations management
Guest seating arrangements
Food sales and promotion
Sales expertise
Order accuracy
Menu memorization
Timeline
Server
Cozzie's Tavern & Grill
05.2021 - 08.2022
Bachelor of Arts - Psychology
University of Iowa
08.2020 - Current
Hostess
Fiesta Cancun Mexican Restaurant & Cantina
05.2017 - 09.2018
High School Diploma -
Stillwater Area High School
09.2016 - 05.2020