Lyndsey Theiss
Brenham,TX
Summary
Accomplished [Job Title] with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.
Overview
39
39
years of professional experience
Work History
Vice President
Saye Plumbing Contractors Inc.
04.2009 - Current
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Clarified roles, responsibilities and expectations of staff.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified opportunities to improve business process flows and productivity.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
- Established performance goals for department and provided methods for reaching milestones.
- Monitored industry trends, keeping current on latest changes and competition in industry.
- Established performance goals for department and outlined processes for achievement.
- Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
- Employed optimal safety practices to reduce worksite complaints and hazards.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Managed financial, operational and human resources to optimize business performance.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Founded performance- and merit-based evaluation system to assess staff performance.
Banking Branch Manager
Sterling Bank & Trust
12.1988 - 02.1992
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Resolved various issues impacting sales management and business operations.
- Consulted customers to boost product sales and services.
- Generated financial and operational reports to assist management with business strategy.
- Examined customer loan applications for loan approvals and denials.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
Audit and Balance Specialist
Northwest Bank - Operations Center
03.1985 - 11.1988
- Assisted with reconciliations and customer communications.
- Received inbound customer calls related to credit and accounts receivable.
- Advised accounts and assisted through qualification processes.
- Monitored accounts for signs of fraud and non-payment issues.
- Prepared reports of findings and recommendations.
Education
High School Diploma -
Klein High School
Klein Texas 05.1982
Skills
- Operations Management
- Market Research
- Risk Management
- Customer Prospecting
- Corporate Branding
- Revenue Cycle Management
- Staff Development
- Financial Management
- Event Networking
- Proposal Writing
- Customer Service
- Forecasting
- Public Speaking
- Verbal and Written Communication
- Customer and Employee Rapport
- Account Management
- Budget Administration
- Team Leadership
- Staff Recruiting and Retainment
- Policy and Procedure Development
- Rules and Regulations
- Forecasting and Budgeting
- Relationship Building
- Decision-Making
- Presentations
- Staff Training
- Budget Oversight
- Company Guidelines
- Strategic Planning
Timeline
Vice President
Saye Plumbing Contractors Inc.
04.2009 - Current
Banking Branch Manager
Sterling Bank & Trust
12.1988 - 02.1992
Audit and Balance Specialist
Northwest Bank - Operations Center
03.1985 - 11.1988
High School Diploma -
Klein High School
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