LYNDSEY WOODWARD
BRUNSWICK,GA
Summary
Customer service representative with over four years in high-volume call centers. Demonstrates strong problem-solving and conflict resolution skills, while maintaining high customer satisfaction. Focused on expanding responsibilities in customer experience and process improvement.
Overview
14
14
years of professional experience
Work History
Call Center Agent
Uhaul
Phoenix, United States
01.2021 - 12.2025
- Handled customer inquiries by identifying needs, building trust, and resolving complex issues efficiently.
- Resolved customer complaints through effective communication and problem-solving.
- Identified customer needs by asking probing questions and actively listening to responses.
- Managed high call volume while ensuring positive customer interactions.
- Trained new agents on call protocols and customer service standards to enhance team performance.
Cashier
Sam's Club
Brunswick, United States
07.2017 - 02.2019
- Provided exceptional customer service, ensuring a welcoming atmosphere and enhancing shopper satisfaction.
- Operated cash register during peak hours, serving customers promptly and reducing wait times.
- Handled customer transactions accurately while providing excellent service.
- Maintained cleanliness and organization of checkout area to enhance customer experience and streamline transactions.
- Trained new cashiers on register operations and customer service practices, improving team readiness and service quality.
Cashier
Winn-Dixie
Brunswick, United States
02.2012 - 07.2017
- Processed customer transactions with accuracy, enhancing overall shopping experience.
- Managed cash and credit card payments, ensuring seamless transaction flow.
- Operated cash register during peak hours, ensuring timely service for customers.
- Collaborated with team members to manage high-volume customer traffic effectively.
- Maintained cleanliness and organization of checkout area for optimal flow.
Education
Some College (No Degree) - Business Technology in Health Care
Coastal Pines Technical College
Brunswick, Ga04-2026
Skills
- Call handling
- Customer support
- Resolving issues
- Customer communications
- Answering questions
- Attention to Detail
- Time management
- Problem Solving
- Conflict Resolution
- Critical Thinking
Timeline
Call Center Agent
Uhaul
01.2021 - 12.2025
Cashier
Sam's Club
07.2017 - 02.2019
Cashier
Winn-Dixie
02.2012 - 07.2017
Some College (No Degree) - Business Technology in Health Care
Coastal Pines Technical College