Lyndsey Wright
Lynchburg,VA - Virginia
Summary
Proven leader with extensive experience at McDonald's, excelling in operations management and team building. Skilled in transforming challenges into opportunities, boosting sales growth, and enhancing team productivity. Demonstrates exceptional problem resolution abilities and a commitment to maintaining high employee satisfaction. Prioritizes efficient multitasking and time management to achieve outstanding results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
McDonald's
08.2022 - Current
- Managed staff schedules and maintained adequate coverage for all shifts.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed all aspects of daily operations, including managing budgets, and inventory control.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Ensured compliance with all health department regulations as well as company policies and procedures.
Assistant General Manager
McDonald's
09.2019 - 08.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Certified Swing Manager
McDonald's
05.2012 - 09.2019
- Managed employee performance to give guests accurate, efficient and personable service each and every time.
- Managed employee conflicts professionally, fostering a healthy work environment with open communication channels.
- Facilitated smooth transitions between shifts by thoroughly reviewing staffing plans and communicating any changes promptly to incoming managers.
- Developed daily goals for the team that aligned with overall business objectives, increasing productivity levels.
Education
High School Diploma -
Rustburg High School
Rustburg, VASkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Time Management
- Efficient multi-tasker
Certification
ServSafe Manager Certification through 2029
Timeline
General Manager
McDonald's
08.2022 - Current
Assistant General Manager
McDonald's
09.2019 - 08.2022
Certified Swing Manager
McDonald's
05.2012 - 09.2019
High School Diploma -
Rustburg High School