Lyndsey Wright
Lewistown ,PA
Summary
Accomplished Quality Assurance Analyst with a proven track record at First Quality Retail Services, specializing in enhancing QA processes and ensuring regulatory compliance. Expert in data analysis and mentoring, I significantly improved efficiency and team skill levels. Skilled in issue resolution and fostering cross-departmental communication, I excel in fast-paced environments, driving project success.
Overview
11
11
years of professional experience
Work History
Quality Assurance Analyst
First Quality Retail Services
10.2019 - Current
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
Office Manager
Solutions Aqua LLC
01.2014 - 07.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
General Ed -
Lewistown Area High School
Lewistown, PA06.1999
Skills
- Quality assurance
- Quality processes
- Data analysis
- Mentoring and training
- Issue resolution
Timeline
Quality Assurance Analyst
First Quality Retail Services
10.2019 - Current
Office Manager
Solutions Aqua LLC
01.2014 - 07.2017
General Ed -
Lewistown Area High School
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