Lyndsi Buckner
Mesa
Summary
Results-driven professional with extensive experience in high-volume scheduling, logistics coordination, and client relations. Proven track record of managing complex calendars, overseeing vendor partnerships, and optimizing workflows using QuickBooks and CRM tools. Seeking a fast-paced environment that offers opportunities for professional growth and the ability to drive operational excellence.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Installer scheduler
Ocotillo Flooring Servies
Mesa
03.2025 - 03.2026
- Orchestrate daily schedules for multiple installation teams, ensuring 100% coverage and on-time project starts.
- Utilize QuickBooks to generate work orders and manage project lifecycles from initial material delivery to final inspection.
- Act as the primary liaison between "Floor and Decor" and internal drivers to synchronize material procurement and job-site delivery.
- Proactively communicate with clients and installers to resolve real-time field issues, maintaining high levels of customer satisfaction.
- Provided exceptional customer experiences to service recipients.
Customer Service Representative(Promoted/Re-hired)
Zerorez
Mesa
01.2021 - 11.2024
- Managed technician routing via Google Maps, maintaining a strict 25-mile service radius to maximize fuel efficiency and daily appointment volume.
- Handled inbound and outbound communications to secure bookings, resolve complex service complaints, and manage payment collections.
- Educated clients on specialized cleaning systems, safety protocols, and maintenance packages, contributing to increased upsell rates.
- Developed strong customer relationships to encourage repeat business.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Collections Representative
Aqua Chill
Tempe
07.2022 - 06.2023
- Managed customer accounts to ensure timely payments and resolve disputes.
- Utilized collection software to track account status and manage follow-ups.
- Communicated effectively with clients to explain payment plans and policies.
- Resolved escalated issues by negotiating settlements with customers directly.
- Maintained accurate records of customer interactions and payment arrangements.
- Advised debtors on payment options and set up payment plans.
- Responded promptly to customer inquiries regarding their accounts status.
- Maintained a database of customer contact information and payment history.
Front Desk Receptionist
Desert Hills Animal Hospital
Phoenix
10.2021 - 06.2022
- Processed payments and handled billing inquiries with attention to detail.
- Educated clients on pet care services and hospital policies clearly.
- Assisted veterinarians with administrative tasks and appointment coordination.
- Maintained patient records accurately using veterinary management software.
- Managed multi-line phone system for scheduling and inquiries efficiently.
- Greeted clients warmly and professionally upon arrival at the animal hospital.
- Coordinated with veterinary staff to ensure smooth daily operations.
Front Desk Receptionist
FirstService Residential
North Las Vegas
04.2019 - 06.2020
- Entered in client information into the computer for Residents and their profiles.
- Collected payment such as cash, card and check.
- Architectural paper work and putting information into the homeowners profile.
- Organizing the meeting for the board members. Making coffee and cleaning front desk and entrance.
- Coordinated with staff to ensure smooth daily operations.
- Input customer data into reservation systems and updated to reflect room changes.
- Drafted professional business documents, spreadsheets, and correspondence.
Education
Diploma -
Home School
North Las Vegas, NV 01.2008 - 03.2011
Skills
- Accounts payable and receivable
- CRM software
- Filing
- Field service
- Marketing
- Customer inquiry handling
- Accounting
- Processing cash transactions
- Canvas
- Customer service
- Office Administration
- Microsoft Office (Excel, Word, SharePoint, and PowerPoint)
- Leadership
- Time Management
- QuickBooks
- Fast paced learner
- Customer Service Skills
- Google Docs
- Organizational skills
- Accounting software
- Creative problem solving
- WordPress
- Adaptable learner
- Administrative Assistant
- Data Entry
- Multi-line phone systems
- Appointment scheduling
- Positive attitude
- Detail orientation
- Customer relationship management
- Effective communication
- Credit adjustments
- Customer education
- Refund management
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Installer scheduler
Ocotillo Flooring Servies
03.2025 - 03.2026
Collections Representative
Aqua Chill
07.2022 - 06.2023
Front Desk Receptionist
Desert Hills Animal Hospital
10.2021 - 06.2022
Customer Service Representative(Promoted/Re-hired)
Zerorez
01.2021 - 11.2024
Front Desk Receptionist
FirstService Residential
04.2019 - 06.2020
Diploma -
Home School
01.2008 - 03.2011