Lyndsi Holst
Human Services
Charleston,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Client Navigator & Program Specialist
East Cooper Community Outreach
06.2019 - Current
- Used Charity Tracker software to track client activities, needs and tasks.
- Demonstrated cultural competency and sensitivity according to client and employee need.
- Resolved conflict and assisted with client altercations and crisis episodes.
- Provided excellent customer service to all clients and community members.
- Supervised average of 26 volunteers per week.
- Oversaw reception area including greeting individuals as well as answering and returning calls in a timely manner.
- Administered ECCO's growing financial assistance program and emergency Covid funding in a successful & fiscally responsible manner, growing from $50,000/year- $400,000/year.
- Conceptualized and implemented online financial assistance process in response to Covid safety concerns.
- Facilitated communication and ongoing relationships with community partners.
- Engaged with clients to provide critical information
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Planned and executed meetings to connect organizational representatives, community members and clients.
- Led seasonal programs including Adopt A Family which served over 300 families per year & Adopt A Senior which served 10-15 high school graduates per year.
IDA Program Consultant
East Cooper Community Outreach
01.2018 - 06.2019
- Managed IDA Program & federal funding of $100,000 associated with program.
- Ensured all program funding was utilized appropriately by deadline.
- Evaluated current processes to develop improvement plans.
- Recruited, screened, and onboarded more than 50 new participants
- Developed plan to continue IDA program when federal funding was depleted.
- Skilled at working independently and collaboratively in team environment
- Managed time efficiently in order to complete all tasks within deadlines
- Passionate about learning and committed to continual improvement
- Demonstrated respect, friendliness and willingness to help wherever needed
- Proved successful working within tight deadlines and a fast-paced environment
- Strengthened communication skills through regular interactions with others
- Organized and detail-oriented with a strong work ethic
Empowerment Program Manager
East Cooper Community Outreach
05.2014 - 02.2018
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures and reports.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Supervised 3-5 team members
Case Manager
East Cooper Community Outreach
08.2012 - 05.2014
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Implemented the case management of over 30 clients per month
Customer Servive Associate
Smith Family Cleaners
03.2006 - 08.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Associate's Degree - Human Services
Trident Technical College
North Charleston06.2012
Skills
- Grant Reporting
- Compassionate Care
- Program Consultation
- Time Management
- Ability to Meet Deadlines
- Multitasking & Prioritizing
- Leading Teams
Certification
Supervisory & Leadership Certificate from Trident Technical College
Timeline
Client Navigator & Program Specialist
East Cooper Community Outreach
06.2019 - Current
IDA Program Consultant
East Cooper Community Outreach
01.2018 - 06.2019
Empowerment Program Manager
East Cooper Community Outreach
05.2014 - 02.2018
Case Manager
East Cooper Community Outreach
08.2012 - 05.2014
Customer Servive Associate
Smith Family Cleaners
03.2006 - 08.2012
Associate's Degree - Human Services
Trident Technical College
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