Lyndsi Nelson-Trishin
West Palm Beach,FL
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Target
Huntington Station, NY
09.2018 - 03.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Greeted customers and answered their questions about product availability, prices, and use.
- Assisted customers with locating merchandise in the store.
- Maintained high standards of customer service during all interactions.
- Stocked shelves with merchandise according to company guidelines.
Manager
farmers chicken and ribs
Huntington Station, NY
01.2018 - 02.2019
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed and implemented customer service standards for staff to follow.
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Monitored daily operations of the restaurant, including inventory control and ordering supplies.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Regularly inspected restaurant premises to ensure cleanliness standards were met.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Customer Service Representative
Bed Bath & Beyond
Huntington Station, NY
08.2017 - 05.2018
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Timeline
Customer Service Representative
Target
09.2018 - 03.2019
Manager
farmers chicken and ribs
01.2018 - 02.2019
Customer Service Representative
Bed Bath & Beyond
08.2017 - 05.2018