Overview
Work History
Timeline
Generic

Lyndsi Nelson-Trishin

West Palm Beach,FL

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Target
Huntington Station, NY
09.2018 - 03.2019
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Greeted customers and answered their questions about product availability, prices, and use.
  • Assisted customers with locating merchandise in the store.
  • Maintained high standards of customer service during all interactions.
  • Stocked shelves with merchandise according to company guidelines.

Manager

farmers chicken and ribs
Huntington Station, NY
01.2018 - 02.2019
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Developed and implemented customer service standards for staff to follow.
  • Trained new employees on food preparation, cash handling, and customer service techniques.
  • Monitored daily operations of the restaurant, including inventory control and ordering supplies.
  • Resolved customer complaints in a timely manner while maintaining excellent customer relations.
  • Regularly inspected restaurant premises to ensure cleanliness standards were met.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.

Customer Service Representative

Bed Bath & Beyond
Huntington Station, NY
08.2017 - 05.2018
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Timeline

Customer Service Representative

Target
09.2018 - 03.2019

Manager

farmers chicken and ribs
01.2018 - 02.2019

Customer Service Representative

Bed Bath & Beyond
08.2017 - 05.2018

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Lyndsi Nelson-Trishin