Lyndsi Voorhees
Steilacoom,WA
Summary
Dynamic operations manager with a proven track record at Abatix Corp, excelling in client relationship management and financial analysis. Successfully enhanced customer satisfaction through strategic planning and effective communication. Skilled in hiring and training, fostering team excellence while achieving sales goals and optimizing service delivery.
Overview
18
18
years of professional experience
Work History
Owner/Operator
Specialty Cleaning
02.2015 - 12.2025
- Managed daily operations, ensuring high-quality cleaning services for residential and commercial clients.
- Developed and implemented efficient cleaning protocols to enhance service delivery and customer satisfaction.
- Trained and mentored new staff on best practices in specialty cleaning techniques and safety standards.
- Oversaw inventory management, maintaining optimal stock levels of cleaning supplies and equipment.
- Conducted regular quality control inspections to uphold service standards and identify areas for improvement.
- Built strong client relationships through effective communication and responsiveness to feedback or concerns.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Implemented sustainable practices, reducing environmental impact.
Account Manager
Abatix Corp
09.2007 - 03.2015
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Coordinated project timelines and deliverables to ensure alignment with client expectations.
- Trained and mentored junior staff on account management best practices and company policies.
- Monitored account performance metrics to ensure targets were met consistently.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met existing customers to review current services and expand sales opportunities.
- Set and achieved company defined sales goals.
Education
Psychology
Tacoma Community College
Tacoma, WAGraduate Certificate -
Eton Tech
Skills
- Operations management
- Documentation and reporting
- Customer Service
- Accurate record keeping
- Strategic planning
- Business planning
- Financial analysis
- Client relationship management
Timeline
Owner/Operator
Specialty Cleaning
02.2015 - 12.2025
Account Manager
Abatix Corp
09.2007 - 03.2015
Graduate Certificate -
Eton Tech
Psychology
Tacoma Community College