Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lyndsie Cress

Lyndsie Cress

North Beach,MD

Summary

Detail-oriented and customer-focused professional with over 6 years of experience in diverse fields, including veterinary care and surgical scheduling, Demonstrates exceptional organizational and communication skills, with a proven track record of providing excellent service and maintaining multiple tasks efficiently, ensuring a positive and welcoming environment.

Overview

8
8
years of professional experience

Work History

Prince Frederick Surgery Center
01.2022
  • Efficiently scheduled surgical procedures, balancing patient needs with available resources.
  • Coordinated with medical teams and clients to ensure smooth and timely operations.
  • Handled sensitive information with confidentiality, demonstrating strong organization skills.

CSR

Muddy Creek Animal Hospital
08.2024 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Streamlined communication between departments, ensuring timely resolution of customer concerns.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Prince Frederick Animal Hospital
01.2018 - 01.2022
  • Provided compassionate care to animals, aided clients in times of need, and managed patient records.
  • Developed strong communication skills while educating pet owners on care and treatment plans. Made connections and built bonds with clients and patients.
  • Maintained a clean and organized work environment, ensuring high standards of sanitation.

Education

High School Diploma -

Calvert High School
06.2017

Skills

  • Customer Service
  • Communication
  • Multitasking
  • Organization
  • Problem-Solving
  • Team Collaboration
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Dependable and responsible
  • Multitasking Abilities
  • Calm under pressure

Timeline

CSR

Muddy Creek Animal Hospital
08.2024 - Current

Prince Frederick Surgery Center
01.2022

Prince Frederick Animal Hospital
01.2018 - 01.2022

High School Diploma -

Calvert High School

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