Lyndsie Mayo
David City,NE
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Casey's Gas Station
David City, NE
10.2024 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Communicated regularly with customers to gain insights into their needs.
- Resolved conflicts between team members in an effective manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Manager
Ace Hardware
David City, Nebraska
03.2023 - 10.2024
- Assisted customers with navigating the sales floor and leading them to the requested products.
- Answered customer phone calls and aided with any questions or concerns they had.
- Attended to the needs of the two Ace Hardware cats that lived in the building
- Trained new hires and actively completed courses to improve my knowledge of the products we sold
- Offered advice on different products for the customers and their specific projects
- Performed full resets on store sections that included removing and adding products and rearranging shelves and hooks to present the products in a fresh, new way
- Walked the sales floor and reported any products that were out of stock for our weekly truck delivery
Cashier/Customer Service Cashier
Stop-Inn Convenience Store
David City, Nebraska
07.2020 - 02.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Aided kitchen staff during high traffic scenarios
- Performed light office duties including organizing and preparing coupons to be sent in for reimbursement and keeping product price changes current using the POS system
- Verifying deliveries and incoming products
Office Assistant/Cashier/Customer Service Representative
Northside, Inc.
David City, Nebraska
11.2017 - 06.2020
- Answered customer phone calls and assisted customers with making appointments or paying their bill
- Balanced cash registers and input data into spreadsheets and Quickbooks
- Assisted in both the convenience store and the attached cafe in numerous positions: cashiering, waitressing, and cooking
- Strived to accurately market the company through handling the Facebook page and creating a monthly newsletter to promote sales and keep customers informed of special deals
Education
High School Diploma -
East Butler High School
Brainard05-2008
Some College (No Degree) - English Education
Wayne State College
Wayne, NESkills
- Customer service and satisfaction
- Multitasking and organization
- Strategic thinking
- Team leadership
- Vendor relationship management
- Staff training and development
- Team building
- Conflict resolution
- Problem-solving
- Time management
Affiliations
- Reading and creative writing
- Spending quality time with my black cat, Bellatrix
- Watching informative videos to learn more about various topics
Timeline
Assistant Manager
Casey's Gas Station
10.2024 - Current
Assistant Manager
Ace Hardware
03.2023 - 10.2024
Cashier/Customer Service Cashier
Stop-Inn Convenience Store
07.2020 - 02.2023
Office Assistant/Cashier/Customer Service Representative
Northside, Inc.
11.2017 - 06.2020
High School Diploma -
East Butler High School
Some College (No Degree) - English Education
Wayne State College
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