Lyndzey Sherwood
Minneapolis,MN
Summary
Dynamic Advanced Medical Support Assistant with a proven track record at Veterans Administration Health Care Systems, skilled in EMR/EHR and medical office administration. Recognized for enhancing patient satisfaction through compassionate interactions and efficient team contributions while maintaining strict HIPAA compliance. Demonstrates expertise in patient record management, medical billing, and healthcare scheduling, complemented by strong communication and problem-solving skills in fast-paced environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Veterans Administration Health Care Systems
Minneapolis, MN
11.2016 - Current
- Support clinic operations by direct involvement with physicians and nurses.
- Patient insurance verification supports patient safety standards by using the correct Veterans Affairs identification for all patients, utilizing the Veterans Identification Card (VIC) or two forms of identification: name and full Social Security Number.
- Utilize pathways to retrieve lab, radiology reports, and dictated medical chart notes as needed.
- Update and verify demographic information, provide patient exam information, and screening questions via phone, and notify the patient of his or her scheduled appointment.
- Screen and receive phone calls in a courteous and timely manner, determine the nature of requests, and provide the information desired using privacy rules and established clinic processes.
- Monitor and report issues relating to the safety and security of staff and veterans; recognize, report, and assist in emergent and non-emergent situations in assigned areas.
- Daily review of active, pending consults, and orders for the area as they are assigned.
- Coordinate administrative functions relating to emergent and non-emergent transfers to other VA facilities and private hospitals for consideration.
- Knowledge of medical terminology.
- Adhere to all HIPAA rules and regulations.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Performed administrative tasks such as filing, scanning, photocopying, faxing and mailing documents.
- Assisted with the release of confidential health information according to established procedures.
- Scanned incoming documentation.
- Accurately entered patient information into electronic health record systems.
- Safeguarded medical records to maintain patient confidentiality.
Patient Account Rep/Medical Billing Specialist
Health Partners GHI
St. Paul, MN
04.2014 - 10.2016
- Follow up on all insurance denials/rejections from individual remittance advice or summary
- Processing of claim appeals following requirements per individual insurance payer
- Monthly follow up of insurance aging and reports
- Audit patient demographics to ensure information is accurate
- Answer incoming calls ensuring quality customer service
- Post insurance remittances by 835 electronic download or through an EFT system
- Ability to verify patient and insurance eligibility with individual payers
- Adhere to all HIPAA Rules and Regulations
- Generated financial statements and reports detailing accounts receivable status
- Increased customer satisfaction by resolving billing issues and dispute letters
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Maintained excellent attendance record, consistently arriving to work on time
AR Specialist/Patient Accounts
Northwest Eye Clinic
Golden valley, Mn
03.2007 - 04.2014
- Post insurance remittances by 835 electronic download or through an EFT system
- Manually enter insurance remittances and/or summaries not received electronically
- Follow up on all insurance denials/rejections from individual remittance advice or summary
- Processing of claim appeals following requirements per individual insurance payer
- Monthly follow up of insurance aging and reports
- Accurately post/balance and batch all patient payments received daily
- Audit clinic co pays
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Audit patient demographics to ensure information is accurate
- Ability to verify patient and insurance eligibility with individual carriers
- Adhere to all HIPAA Rules and Regulations
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Increased customer satisfaction by resolving billing issues and dispute letters
Education
High School -
Richfield High School
Richfield, MN01.2001
Skills
- EMR / EHR
- Insurance claims
- Medical office administration
- Understanding medical terminology
- Patient Scheduling
- Medical billing experience
- First aid and CPR
- Data entry proficiency
- Compassionate
- Efficient and reliable team player
- HIPAA Regulations and Compliance
- Detail-oriented
Certification
Personal Care Assistant
Timeline
Advanced Medical Support Assistant
Veterans Administration Health Care Systems
11.2016 - Current
Patient Account Rep/Medical Billing Specialist
Health Partners GHI
04.2014 - 10.2016
AR Specialist/Patient Accounts
Northwest Eye Clinic
03.2007 - 04.2014
High School -
Richfield High School
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