Lyndzie Kumrow
Herriman
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
12
12
years of professional experience
Work History
Inside Sales / Account Manger
Cao Group Inc.
West Jordan, UT
02.2024 - Current
- Developed and implemented sales strategies that resulted in increased revenue.
- Managed accounts to ensure customer satisfaction and account retention.
- Conducted product demonstrations for existing and potential customers.
- Ensured compliance with company policies, procedures, and industry regulations related to sales operations.
- Wrote, proofed and edited sales proposals and correspondence.
- Maintained professional network of potential clients and business opportunities.
- Maintained accurate records of all sales activities including sales calls, presentations, closed sales.
- Generated and submitted sales reports outlining sales volume, potential sales and area prospects.
- Tracked sales volume, potential sales and client base expansion with periodic sales reports.
Office Manager's Assistant
K9 Lifeline
Draper, UT
09.2023 - 01.2024
- Assisted Office Manager with scheduling and organizing meetings, appointments, and events.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products.
- Greeted visitors and provided assistance as needed.
- Answered incoming calls and directed them appropriately.
- Composed memos, emails, letters, reports and other documents as requested by the Office Manager.
- Provided administrative support to the Office Manager including filing, photocopying, faxing, scanning and data entry tasks.
- Managed daily calendar of appointments for the Office Manager.
- Performed research on various topics related to projects assigned by the Office Manager.
Barista
Starbucks
WoodsCross , UT
10.2021 - 02.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
Sales Floor
Ulta Beauty Inc.
Farmington , UT
09.2020 - 12.2020
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Customer Service
Golden Customer Care
Millcreek, UT
06.2018 - 10.2019
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
Service Writer
Utility Trailer Sales of Utah
Salt Lake City, UT
03.2012 - 07.2017
- Evaluated customer account information to assess current issues and determine potential solutions.
- Provided job estimates by conducting research and contacting vendors.
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Prepared, completed and processed customer account forms and database changes.
- Presented accurate estimates to inform customers of all service charges and expectations..
Warranty Administrator
Utility Trailer Sales of Utah
Salt Lake City, UT
03.2012 - 07.2017
- Kept thorough records of service actions and customer information.
- Managed logistics of incoming and outgoing components shipments.
- Reconciled deliverable, monitored schedules of open claims and collaborated with accounting staff to pursue payments.
- Stayed up to date on factory announcements and recalls.
- Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
- Organized claims paperwork
- Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Reconciled warranty receivables with payments using appropriate accounting schedules.
- Provided extended warranty data and pricing to sales departments.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Followed up on payments for outstanding claims.
Rental Coordinator
Utility Trailer Sales of Utah
Salt Lake City, UT
03.2012 - 07.2017
- Delivered exceptional service by greeting customers, taking orders and filling each accurately.
- Delivered top quality customer service in professional manner while managing multiple tasks.
- Responded effectively to customer questions and inquiries and provided information regarding products.
- Reviewed daily sales transactions and analyzed for errors.
- Processed order transactions, including debit and cash operations.
- Resolved customer complaints and fostered customer retention and loyalty.
- Recorded accurate customer orders utilizing company computer system.
- Signed for delivered items, unpacked boxes, posted received products into inventory and restocked items properly.
- Collected payment by processing credit card transactions.
- Collected and recorded rental payments and late fees for entry into various financial reports related to forecasting, budgeting, expenditure scheduling and bill paying.
- Prepared sales contracts, researched customer needs.
- Oversaw maintenance, appearance and performance of company vehicles.
- Updated and maintained rental agreement files and documents.
Data Entry Clerk
Utility Trailer Sales Of Utah
Salt Lake City, UT
03.2012 - 07.2017
- Entered data into spreadsheets, documents and databases, maintaining 98% accuracy rate.
- Reduced physical document storage by scanning and eliminating outdated records.
- Reviewed and updated account information in company computer system.
- Maintained records by creating monthly reports, closing terminated records and performing chart audits.
- Obtained scanned records and uploaded into company databases.
- Identified system and account issues to quickly and accurately resolve.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Proofread documents, editing materials to correct grammar and spelling mistakes.
Parts Department
Utility Trailer Sales of Utah
Salt Lake City, UT
03.2012 - 07.2017
- Collaborated closely with service technicians and managers to verify that parts required for repairs remained in stock.
- Established and maintained rapport with customers through active listening and dynamic communication to promote loyalty and referrals.
- Served customers diligently and courteously, resolving concerns without delaying action.
- Pulled Parts for Technicians
Education
Cosmetology License -
Taylor Andrews Academy of Hair Design
West Jordan, UT01.2019
High School Diploma -
Riverton High School
Riverton, UT06.2008
Skills
- Data entry
- Conflict resolution
- Recordkeeping
- Time management
- Training
- Administrative support
- Scheduling
- Customer service
- Project management
- MS Office
- Strategic planning
- Quality assurance
- Documentation
- Budgeting
- Inventory management
- Records management
- Team building
- Coffee Expertise
- Safe Food Handling Practices
- Credit Card Transactions
- Product Displays
- Verbal and Written Communication
- Packaging and Labeling
- Equipment and Store Cleaning
- Coffee and Tea Preparation
- Front of House Operations
- Relationship Building
- Food Serving and Preparation
- Payment Processing
- Customer Service
- Product Upselling and Cross Selling
- Workstation Maintenance
- Coordinating Orders
- Shipment Receiving
Timeline
Inside Sales / Account Manger
Cao Group Inc.
02.2024 - Current
Office Manager's Assistant
K9 Lifeline
09.2023 - 01.2024
Barista
Starbucks
10.2021 - 02.2022
Sales Floor
Ulta Beauty Inc.
09.2020 - 12.2020
Customer Service
Golden Customer Care
06.2018 - 10.2019
Service Writer
Utility Trailer Sales of Utah
03.2012 - 07.2017
Warranty Administrator
Utility Trailer Sales of Utah
03.2012 - 07.2017
Rental Coordinator
Utility Trailer Sales of Utah
03.2012 - 07.2017
Data Entry Clerk
Utility Trailer Sales Of Utah
03.2012 - 07.2017
Parts Department
Utility Trailer Sales of Utah
03.2012 - 07.2017
Cosmetology License -
Taylor Andrews Academy of Hair Design
High School Diploma -
Riverton High School
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