LYNE TOLBERT
Arizona City,AZ
Summary
Dynamic program manager with a proven track record at NTL Community Service Agency, excelling in strategic planning and office administration. Leveraged a proactive mindset to enhance program reach and impact, significantly improving team productivity and customer satisfaction. Expertise in program management and fostering team collaboration underscores a commitment to achieving and surpassing organizational goals.
Overview
25
25
years of professional experience
Work History
Project Manager
Resiliency Healthcare Consultants
01.2024 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Project Program Coordinator
NTL Community Service Agency
02.2024 - 10.2024
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
Receptionist
Oasis Behavioral Health Hospital
09.2019 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered up to 50 calls a day promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers and visitors seeking information.
Customer Service Supervisor
Regence BlueCross BlueShield of Oregon
05.2000 - 05.2009
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale with 40 customer service specialists.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Consistent weekly phone monitoring for 10 customer service specialists in an effort to resolve customer issues.
- Coached 10 customer service specialists day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers across the USA to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved. Provided real time feedback to customer service specialist as education to enhance first call resolution.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Education
High School Diploma -
Marinellos School of Beauty
Santa Ana, CAHigh School Diploma -
Santa Ana High School
Santa Ana, CASkills
- Program Management
- Office Administration
- Issue Resolution
- Interdepartmental Coordination
- Dependability and Cooperation
- Decision-Making
- Customer service experience
- Problem-Solving
- Attention to Detail
- Human resources understanding
- Eligibility Determination
- Project Coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Project Program Coordinator
NTL Community Service Agency
02.2024 - 10.2024
Project Manager
Resiliency Healthcare Consultants
01.2024 - Current
Receptionist
Oasis Behavioral Health Hospital
09.2019 - 09.2023
Customer Service Supervisor
Regence BlueCross BlueShield of Oregon
05.2000 - 05.2009
High School Diploma -
Marinellos School of Beauty
High School Diploma -
Santa Ana High School
Similar Profiles
Angela WebbAngela Webb
Manager- PAS, PFS, & Billing Customer Service at Velocity Made Good Healthcare ConsultantsManager- PAS, PFS, & Billing Customer Service at Velocity Made Good Healthcare Consultants
Tiffany McKeverTiffany McKever
Founder at CONSENSUS HEALTHCARE CONSULTANTS, INCFounder at CONSENSUS HEALTHCARE CONSULTANTS, INC
Nori FergusonNori Ferguson
Home Infusion Registered Nurse at Foundations Healthcare Consultants(FOHECO) LLCHome Infusion Registered Nurse at Foundations Healthcare Consultants(FOHECO) LLC