Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Lyneaann Cervera

Sierra Vista,AZ

Summary

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

18
18
years of professional experience

Work History

Volunteer

Starfish Cat & Kitten Rescue
Sierra Vista, AZ
01.2023 - Current
  • Assisted with fundraising efforts, including event planning and donor outreach.
  • Developed new ideas to increase volunteer recruitment and retention rates.
  • Coordinated logistics for special events, such as conferences or workshops.
  • Collaborated with other volunteers to create a positive work environment.
  • Served as an ambassador for the organization at community outreach events.
  • Provided guidance and support to fellow volunteers during their shifts.
  • Managed social media accounts associated with the organization's mission statement.
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
  • Offered support and assistance to community members.
  • Helped with prep, set up, and breakdown of community and public events.
  • Assisted with and organized programs, events, and activities to drive outreach initiatives.
  • Collaborated with others by contributing time, effort and talent to advance needs or further missions.
  • Established and maintained relationships with fellow volunteers and organizational stakeholders.
  • Resolved complaints or issues using strong customer service and engagement skills.
  • Adhered to strict confidentiality policies in regard to personal and financial data.
  • Developed appropriate treatment plans focusing on each individual's needs.

CNA

Laurel Ridge Healthcare
Ridgefield, CT
01.2006 - 03.2024
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.

Medical Assistant

Dr. Piotr Bagninski
Shelton, CT
06.2011 - 02.2012
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Organized patient charts before each day's clinic sessions began.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Scheduled appointments for patients via phone and in person.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Educated patients about medications, procedures and physician's instructions.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Incorporated outside records into charts and EHR.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Handled general office duties to support administrative staff during peak hours.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Processed orders for medical supplies and lab equipment.
  • Contacted medical facilities to schedule patients for admission.

Education

CNA - Nursing

Goodwin College
CT
02-2009

Some College (No Degree) -

Housatonic Community College
Bridgeport, CT

Associates/bachelors - Cyber Security

Cochise College
Sierra Vista, AZ

Skills

  • Leadership Qualities
  • Telephone Etiquette
  • Recordkeeping
  • Data Entry
  • Event Setup
  • Answering Phones
  • Community Engagement
  • Volunteer Recruitment
  • Fundraising
  • Operations Support
  • Computer Skills
  • Community Service
  • Filing and Recordkeeping
  • Organized and Efficient
  • Event Planning
  • Team Collaboration
  • Social Media Management
  • Positive Attitude
  • Administrative tasks
  • Adaptability and Dependability
  • Attention to Detail
  • [State] Driver's License
  • Professional Appearance
  • Fundraising expertise
  • Disability Awareness
  • Relationship Building
  • Equipment Installation
  • Fundraising Events
  • Teamwork and Collaboration
  • Service Optimization
  • Analytical Thinking
  • Problem-Solving
  • Adaptability
  • Effective Communication
  • Professional Demeanor
  • Emotional awareness
  • Excellent Communication
  • Administration and management
  • Organizational Skills
  • Multitasking
  • Professionalism
  • Volunteer Coordination
  • Goal Setting

Timeline

Volunteer

Starfish Cat & Kitten Rescue
01.2023 - Current

Medical Assistant

Dr. Piotr Bagninski
06.2011 - 02.2012

CNA

Laurel Ridge Healthcare
01.2006 - 03.2024

CNA - Nursing

Goodwin College

Some College (No Degree) -

Housatonic Community College

Associates/bachelors - Cyber Security

Cochise College

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Lyneaann Cervera