Lynee Nieves
Clermont,FL
Summary
Dynamic professional with logistics and operations management experience. Demonstrated success in enhancing customer satisfaction through effective problem-solving and communication. Proficient in Microsoft Excel and quick to adapt to new software, consistently streamlining processes to improve team productivity. Detail-oriented with a strong foundation in data management and organizational skills, ready to excel in a data-centric role.
Overview
3
3
years of professional experience
Work History
Freelancer
Self-employed
10.2024 - Current
- Worked with diverse groups of people to complete jobs or classes on time as a team.
- Trained beginners and supported lead instructors or business owners by preparing, organizing and cleaning up necessary materials for classes or jobs with a high level of attention to detail.
- Variety of jobs including non-slip chemical floor application, stunt performer, stunt-driving instructor, SCUBA Divemaster, housekeeper, helper, lawn maintenance, and heavy equipment operator.
Manager
Florida Bay Outfitters
03.2024 - 10.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members in retail, tours and deliveries.
Retail Sales Associate and Kayak Tour Guide
Florida Bay Outfitters
09.2023 - 03.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Manager of Operations
Islander Girl Snorkel & Tours
08.2022 - 08.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications.
- Streamlined daily operational processes by implementing and training efficient workflow management strategies.
- Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management between multiple boats.
Education
Bachelor of Science - Marketing
University of Central Florida
Orlando, FL05-2016
Skills
- Problem-solving
- Time management
- Attention to detail
- Customer service
- Decision-making
- Documentation and reporting
- Proficient in Microsoft Excel
- Proficient in Rain POS Software
- Proficient in Square POS Software
- Quickly learn booking/reservation software
- Multitasking and organization
- Adaptability and flexibility
Affiliations
- Cypress Gardens Water Ski Team
Timeline
Freelancer
Self-employed
10.2024 - Current
Manager
Florida Bay Outfitters
03.2024 - 10.2024
Retail Sales Associate and Kayak Tour Guide
Florida Bay Outfitters
09.2023 - 03.2024
Manager of Operations
Islander Girl Snorkel & Tours
08.2022 - 08.2023
Bachelor of Science - Marketing
University of Central Florida
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