Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Lynee Tice

Fayetteville,NC

Summary

Competent professional with 24 years experience in healthcare customer service proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Chief Medical Scribe

ScribeAmericaLLC
09.2023 - Current
  • Reduced errors in medical records by diligently reviewing and editing transcribed notes for accuracy and clarity.
  • Strengthened relationships with patients through compassionate communication and active listening skills during clinical encounters.
  • Assisted with research projects and data collection, supporting the development of evidence-based practices within the organization.
  • Supported quality improvement initiatives through thorough analysis of patient care trends and identification of areas for potential enhancement.
  • Promoted a positive work environment by collaborating closely with colleagues to address challenges or concerns within the department effectively.
  • Streamlined communication between healthcare providers by acting as a liaison for physicians, nurses, and other medical professionals.
  • Maintained strict adherence to HIPAA regulations while handling sensitive patient information throughout the documentation process.
  • Gained extensive knowledge in various specialties including emergency medicine, neurology, and orthopedic surgery which allowed providing targeted support to physicians in those areas.
  • Demonstrated adaptability by quickly transitioning between multiple EHR systems as required depending on the hospital or clinic setting.
  • Improved patient care by accurately documenting medical histories and vital signs during physician consultations.
  • Provided exceptional support during emergencies or high-stress situations, remaining calm under pressure while prioritizing physician needs.
  • Developed comprehensive understanding of medical terminology, enabling accurate documentation of physician-patient interactions and diagnoses.
  • Ensured continuity of care by crafting detailed handoff reports for incoming shift scribes regarding ongoing patient issues or updates on test results.
  • Enhanced workflow efficiency by training and supervising new scribe staff members in documentation procedures.
  • Optimized physicians' time management by efficiently completing administrative tasks such as updating charts, coding diagnoses, and ordering tests.
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
  • Accompanied physicians through day in fast-paced, stressful environments.
  • Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
  • Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
  • Stayed on top of current patient loads to facilitate efficient and organized workflow.
  • Transcribed sensitive documents with complete confidentiality.
  • Verified medical terminology and codes to deliver accurate and up-to-date information.
  • Handled multiple projects simultaneously, providing clients with prompt and high-quality service.
  • Expertly transcribed medical reports for variety of physicians in hospital setting.
  • Performed freelance work with flexibility to meet employer-set deadlines.
  • Troubleshot and resolved technical issues to maintain productivity and quality of work.
  • Conducted research to clarify dictated information and resolve discrepancies.
  • Attended continuing education workshops to maintain professional standards and stay up-to-date with new developments.
  • Provided customer service to assist clients with questions and concerns regarding medical transcription.
  • Determined information to be included in reports.
  • Responded to inquiries regarding transcripts to provide information and resolve issues.

Licensed All Lines Claims Adjuster

Liberty Mutual
12.2021 - 08.2023
  • Daily responsibilities include handling new loss claims as well as working existing loss claims
  • Customer service - telephonic
  • Inbound and outbound calls
  • Ensuring claims are handled in a timely manner with exceptional customer service.
  • Prepared summaries of damage, payments and policy coverage.
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
  • Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
  • Prepared summaries of damage, payments, and policy coverage.
  • Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
  • Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
  • Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Answered customer questions regarding deductibles.
  • Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
  • Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
  • Reduced processing time for property damage claims by accurately assessing repair costs and negotiating with contractors.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Analyzed information gathered by investigation and reported findings and recommendations.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Identified suspicious losses and contacted manager for investigative assistance.

Liability Claims Adjuster

GEICO
01.2020 - 11.2021
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Answered customer questions regarding deductibles.
  • Prepared summaries of damage, payments and policy coverage.
  • Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
  • Documented all investigation activity and presented reports to management.
  • Answered questions posed by insured and attorneys.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Negotiated property and injury settlement agreements to resolve disputes.

Director of Human Resources

PROMED HEALTHCARE SERVICES
10.2018 - 12.2019
  • Recruit and hire Home Health Aides, Certified Nurse's Aides, Licensed Practical Nurses, and Registered
  • Nurses
  • Develop and implement programs which foster sound employee relations and engagement
  • Drive completion of HR and client objectives through influence and working through others in the HR and client matrix
  • Provide coaching and counseling to employees in areas such as management development, conflict resolution and career development
  • Provide leadership and expertise for following Human Resource (HR) functions: employee relations, compensation, employee engagement practices, training, leadership development and coaching, organizational change and communications for a client group
  • Success in people management, including attraction, assessment/hiring, development, and performance management
  • Track and maintain statistics on effectiveness of Recruitment through weekly reports on recruiting data for presentation to HR leadership and business partners
  • Managed the onboarding process, providing new hires with necessary tools for success from day one.
  • Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
  • Maintained "open door" policy to encourage employee communications and resolution of issues.
  • Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.

Recruiter/Staffing Coordinator

PROMED HEALTHCARE SERVICES
07.2017 - 09.2018
  • Research and review resumes for CNA's, LPN's, and RN's
  • Onboard new staff by obtaining all necessary credentialing documents
  • Coordinate staffing of onboarded nurses and aides by submitting their availability to various clients on a weekly / daily basis and booking shifts
  • Communicate with various clients / facilities to determine their staffing needs
  • Process daily / weekly payroll for nurses and aides
  • Work with HR Director to ensure that all credentials are obtained, verified, uploaded and submitted to clients as needed
  • Review time slips for accuracy and make sure that hours match the nurse's calendar in the computer
  • Conduct interviews with potential new candidates
  • Work with various clients handling direct hire needs in addition to PRN staffing needs
  • Create and post jobs on various job boards (LinkedIn, Indeed, etc)

Staffing Recruiter

CERTITEMP, INC
07.2015 - 07.2017
  • Recruit, interview, make hiring decisions and conduct new employee orientation
  • Placed qualified candidates into positions where they can grow and become permanent employees
  • Coordinate staffing needs for various companies
  • Coordinate with managers to ensure employees are on the correct schedule patterns
  • Create and manage Excel worksheets and distribution of reports
  • Ensure New Hire Orientation effectively executed
  • Ensure candidates are provided an overview of warehouse associate duties
  • Ensure data integrity in HRIS systems
  • Track and maintain statistics on effectiveness of Recruitment though weekly reports on recruiting data for presentation to HR leadership and business partners
  • Proficiency in Microsoft Office applications (Word, Excel, and PowerPoint)
  • Performs other duties as assigned
  • Negotiated offers between clients and candidates, ensuring successful placements and long-term retention rates.
  • Utilized social media platforms, job boards, and networking events for sourcing top talent in diverse industries.
  • Built strong relationships with clients to understand their staffing needs and deliver tailored solutions.
  • Developed successful recruitment strategies that resulted in reduced time-to-hire rates across all business units.

Sr Associate

FRANKLIN TEMPLETON INVESTMENTS
05.2013 - 06.2015
  • Quickly and efficiently solve customer issues, while maintaining quality control and customer satisfaction
  • Constantly seeking new ways to improve customer service
  • Conduct team meetings and provide team building activities at each meeting
  • New Hire Mentor
  • Receive 30+ incoming calls per day from Shareholders regarding their accounts
  • Processing trade instructions from financial advisors, shareholders, and representative assistants
  • Provides strict oversight for compliance related matters, training and tutorial deadlines
  • Work with other areas of the trust company (i.e
  • Reporting, allocations, payments, operations, and investments) to ensure the smooth administration of Trust accounts

Education

Master's - Health Administration

University of Phoenix
Orlando, FL
09.2019

Bachelor's - Health Care Administration in Health Care Administration

University of Phoenix
Tampa, FL
08.2011

Skills

Customer service (10 years)

  • Data entry (10 years)
  • Advanced Oral and Written Communication Skills
  • Strong Communication and Interpersonal Skills
  • Staff Management
  • Team Leadership
  • Data Entry Efficiency
  • Patient Privacy Compliance
  • Medical coding knowledge
  • Electronic Health Records Expertise
  • Medical terminology proficiency
  • Team leadership experience
  • Data entry expertise
  • Knowledge of CPT codes
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Reliability
  • Decision-making skills
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility

Additional Information

  • Certifications and Licenses , Adjuster - 0620 (All Lines) - FL February 2020 to February 2022 Florida Department of Financial Services License W627757

Timeline

Chief Medical Scribe

ScribeAmericaLLC
09.2023 - Current

Licensed All Lines Claims Adjuster

Liberty Mutual
12.2021 - 08.2023

Liability Claims Adjuster

GEICO
01.2020 - 11.2021

Director of Human Resources

PROMED HEALTHCARE SERVICES
10.2018 - 12.2019

Recruiter/Staffing Coordinator

PROMED HEALTHCARE SERVICES
07.2017 - 09.2018

Staffing Recruiter

CERTITEMP, INC
07.2015 - 07.2017

Sr Associate

FRANKLIN TEMPLETON INVESTMENTS
05.2013 - 06.2015

Master's - Health Administration

University of Phoenix

Bachelor's - Health Care Administration in Health Care Administration

University of Phoenix

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Lynee Tice