Open To Work
Verified
This profile is verified using an email address.
Lynel C. Onque
Philadelphia,USA
Work Preference
Summary
Strategic Administrative & Operations Professional with 19 years of experience supporting nonprofit, educational, corporate, and security-sensitive environments. Known for strong problem-solving abilities, refined communication, conflict resolution, and a stabilizing presence in fast-paced settings.
Overview
20
20
years of professional experience
Work History
Executive Secretary
Millati Islami World Service Inc.
01.2020 - Current
- Managed board meetings, documented minutes, and maintained structured records to ensure effective communication.
- Coordinated service meetings and events, overseeing 24-hour helpline operations to support organizational needs.
- Liaison between leadership, committees, and partner organizations.
- Liaised between leadership, committees, and partner organizations to facilitate collaboration and information sharing.
Trade Desk Representative
Aerotek
01.2020 - 01.2021
- Facilitated trade processing and guided shareholders in account navigation.
- Delivered financial service information and resolved conflicts efficiently.
- Built strong relationships with clients to understand their staffing needs and provide tailored solutions.
- Coordinated recruitment efforts, including sourcing candidates and conducting interviews to streamline hiring process.
- Developed training materials for new staff, fostering a supportive onboarding experience and improving retention rates.
Concierge
Cardinal Point Homeland Security Group
01.2020 - 01.2021
- Provided client service and administrative support while ensuring safety compliance.
- Delivered exceptional guest services, ensuring positive experiences and addressing inquiries promptly.
- Managed reservations and coordinated accommodations for diverse clientele with precision.
- Oversaw team training programs to enhance service delivery and operational efficiency.
Virtual Receptionist
Answernet.com
01.2020 - 01.2020
- Delivered client support through effective messaging and responsive inbound customer service.
- Managed multi-line phone systems to efficiently handle incoming calls and inquiries.
- Provided exceptional customer service by addressing client needs and resolving issues promptly.
- Scheduled appointments and coordinated meetings for clients, ensuring optimal time management.
Customer Service Agent
Uniqlo USA
01.2018 - 01.2019
- Managed customer accounts and resolved conflicts to enhance customer satisfaction.
- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Assisted in maintaining store organization and visual merchandising standards to enhance customer experience.
- Collaborated with team members to streamline communication processes, improving response times to customer needs.
Security Officer
Watch Guard 24/7
01.2017 - 01.2019
- Documented incidents to maintain accurate records and conducted detailed patrols to ensure safety and security.
- Monitored premises to ensure safety and security of property and personnel.
- Conducted regular patrols to deter potential threats and maintain a secure environment.
- Responded promptly to incidents, assessing situations and implementing appropriate protocols.
Aviation Wait-Staff / Floor Attendant
Sodexo Inc.
01.2015 - 01.2017
- Ensured food preparation met health and safety standards.
- Ensured cleanliness and organization of designated areas, enhancing guest experience.
- Conducted routine inspections to maintain safety and compliance standards.
- Assisted team members in training new staff on operational procedures.
Assistant Director / Lead Teacher
Kidz Kare Learning Center
01.2013 - 01.2015
- Managed records, scheduling, and inventory to reduce overhead by $1,600 monthly.
- Developed and implemented educational programs to enhance child development and learning outcomes.
- Collaborated with staff to ensure compliance with state licensing regulations and quality standards.
- Coordinated training sessions for educators, focusing on curriculum development and classroom management techniques.
Front Desk Security / Administrative Support
First Steps Services for Children
01.2007 - 01.2013
- Provided administrative support in payroll distribution and scheduling processes.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
High School -
Barringer Senior High School
Newark, NJ01-1981
Skills
- Administrative assistance
- Corporate Communication
- Information Management
- Data Discretion
- Calendar management
- Organization
- Multitasking
- Conflict Resolution
Section name
- If you're ready, I can now generate the actual résumé flyer page with green-and-gold styling.
- Just confirm by selecting:
- Create my green and gold résumé flyer page
Timeline
Executive Secretary
Millati Islami World Service Inc.
01.2020 - Current
Trade Desk Representative
Aerotek
01.2020 - 01.2021
Concierge
Cardinal Point Homeland Security Group
01.2020 - 01.2021
Virtual Receptionist
Answernet.com
01.2020 - 01.2020
Customer Service Agent
Uniqlo USA
01.2018 - 01.2019
Security Officer
Watch Guard 24/7
01.2017 - 01.2019
Aviation Wait-Staff / Floor Attendant
Sodexo Inc.
01.2015 - 01.2017
Assistant Director / Lead Teacher
Kidz Kare Learning Center
01.2013 - 01.2015
Front Desk Security / Administrative Support
First Steps Services for Children
01.2007 - 01.2013
High School -
Barringer Senior High School