Lynelgia Owens
Chandler,AZ
Summary
Experienced professional seeking a position to further develop and grow. Excels in environments that utilize compliance and analytical skills, while also allowing for the expression of creativity.
Overview
32
32
years of professional experience
Work History
AVP Testing Specialist II
Bank of America
02.2006 - Current
- Engages internal business clients to analyze, implement, and update management systems and/or processes by utilizing sound Six Sigma process improvement models and techniques
- Accountable for the quality and timely completion of testing
- Managed projects efficiently, ensuring timely delivery and high-quality results.
- Successfully managed change within the organization, ensuring smooth transitions during periods of restructuring or process improvements.
- Established policies and procedures that improved operational efficiency within the organization.
Quality Monitoring Rep
Bank of America
08.2004 - 02.2006
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Compliance Analyst
Bank of America
06.2001 - 08.2024
- Collaborated with cross-functional teams for the successful implementation of new compliance initiatives.
- Monitored adherence to industry regulations, ensuring timely reporting of any discrepancies or violations.
- Served as a subject matter expert on compliance matters, providing guidance and support to colleagues across various departments.
Lead Operation Representative
Bank of America
06.1999 - 06.2001
- Responsible for six associates reviewing work to make sure all were in compliance with bank procedures and policy
- Completed the daily capacity to ensure all work was completed for the day and completed daily time sheets
- Coached associates and provide feedback
- Stepped in for associates during absences, so the group would not go out of standards.
SR Clerical Specialist
Bank of America
10.1992 - 06.1999
- Recalled accounts that had been charged-off as bad debt, and sent them to an outside agency to bring accounts back from charge-off status
- Processed all maintenance on all settlement accounts
- Made sure all accounts were within bank procedure
- Cross trained on various areas: Debtor Assistance Programs, Errors, Small Balance Accounts, Credit Bureau Dispute, Daily Capacity, and General Correspondence.
Education
High School Diploma -
Corona Del Sol
Tempe, AZ06.1987
Skills
- Excel
- Word
- Guest Services
- Customer inquiries
- Outlook
- Customer Service
- Reliability and punctuality
- Cash Handling
- Customer Complaint Resolution
Phone
480.330.4068, 602.464.2286
Timeline
AVP Testing Specialist II
Bank of America
02.2006 - Current
Quality Monitoring Rep
Bank of America
08.2004 - 02.2006
Compliance Analyst
Bank of America
06.2001 - 08.2024
Lead Operation Representative
Bank of America
06.1999 - 06.2001
SR Clerical Specialist
Bank of America
10.1992 - 06.1999
High School Diploma -
Corona Del Sol
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