Lynell Quan
Big Spring,TX
Summary
Experienced and adaptable professional seeking a positive environment that will support me in utilizing over 25 years of knowledge within the administrative field of helping others. I look forward to new adventures and the opportunity to thrive and grow along with the company.
Overview
15
15
years of professional experience
Work History
Admissions Coordinator/ Business Development
New Choices Treatment Center
San Antonio, TX
07.2021 - 01.2022
- Implemented strategic plans and initiatives to overcome any obstacles preventing a successful admission process.
- Handled insurance claim duties and verified that each met standards of admissions.
- Set up potential client contacts, cultivated relationships and followed through on service needs.
- Managed multiple special projects and met time-sensitive deadlines.
Sober Companion/Transportation Management Coordinator
The ABC's Recovery Services
San Antonio, TX
07.2019 - 07.2021
- Proactively identified and solved complex problems impacting client continuity of care.
- Prioritized and organized tasks to efficiently accomplish case management goals.
- Deescalated crisis situations/ interpersonal conflicts efficiently within a timely manner.
- Collaborated with team and support to provide a safe and effective intervention process.
Assistant General Manager
Einstein Noah Restaurant Group
San Antonio, TX
08.2019 - 08.2020
- Scheduled, organized and managed day to day catering obligations.
- Increased sales of catering services by maintaining relationships and establishing new contracts.
- Trained all front and back of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
Utilization Review/ Case Management
Windmill Wellness Ranch
Canyon Lake, TX
10.2018 - 06.2019
- Established cases for new clients
- Audited charts daily to ensure proper level of care for all clients
- Performed concurrent reviews and peer to peer appeals with care managers and providers for emergency authorization purposes
- Initiated/ cultivated professional relationships between clients, clinical staff, medical team, behavioral health staff and insurance companies with constant communication and intervention
Billing Specialist
WOLMED Medical
Denton, TX
01.2007 - 01.2014
- Audited/ submitted medical claims billing files
- Increased profit margin by submitting insurance appeals
- Established claims for new federal worker's compensation patients
Skills
- Administrative operations
- Conflict resolution
- Training and development
- Strong interpersonal skills
- Detail-oriented
- Compliance with federal laws/ regulations
- Utilization review/ case management
- Claims/ appeal procedures and management systems
References
Available upon request.
Timeline
Admissions Coordinator/ Business Development
New Choices Treatment Center
07.2021 - 01.2022
Assistant General Manager
Einstein Noah Restaurant Group
08.2019 - 08.2020
Sober Companion/Transportation Management Coordinator
The ABC's Recovery Services
07.2019 - 07.2021
Utilization Review/ Case Management
Windmill Wellness Ranch
10.2018 - 06.2019
Billing Specialist
WOLMED Medical
01.2007 - 01.2014
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