Summary
Overview
Work History
Education
Skills
Timeline
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Lynesha Johnson

Petersburg,Virginia

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical and clinical tasks and offering staff support. Responsible, punctual, and compassionate professional while working to achieve my goals as an employee.

Overview

7
7
years of professional experience

Work History

Clinic Surgery Scheduler

Bonsecours Mercy Health
03.2023 - Current
  • Improved patient scheduling efficiency by streamlining appointment booking processes.
  • Handled inbound telephone calls to offer office information, answer questions, and direct calls to staff.
  • Strengthened communication between clinical staff and patients, providing timely updates on schedule changes.
  • Assisted in reducing cancellations and no-shows through consistent follow-up calls and reminders to patients.
  • Schedule inpatient orthopedic surgery appointments
  • Submit prior authorizations through insurances for approval prior to surgery date
  • Managed emergency surgery requests efficiently, minimizing disruption to existing schedules.
  • Increased patient satisfaction by addressing concerns related to their surgeries promptly and effectively.

Patient Access Coordinator

Envera Health
07.2021 - 03.2023
  • Handled 100+ inbound phone calls daily for appointment requests and other medical requests
  • Monitors and updates all patient scheduling in coordination with physicians
  • Maintained privacy in accordance with HIPAA when dealing with person health information
  • Maintain all critical elements of strong customer service orientation
  • Confirm and cancel upcoming appointment as necessary
  • Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
  • Enhanced communication between departments by regularly updating patient information and coordinating schedules.
  • Updates patient information, as well as redirect urgent calls to specialty units and advise nurses
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Compiled and maintained patient medical records to keep information complete and up to date.

Patient Service Representative

Capital Area Health Network
07.2018 - 02.2023
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulation
  • Verified insurance eligibility and coverage for patients.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled customer service inquiries in person, via inbound phone calls and through emails
  • Handled over 60+ inbound call from patients daily with efficiency
  • Assisted patients in filling out check-in and payment paperwork.
  • Built and maintained positive working relationships with patients and staff.
  • Balanced deposits and credit card payments each day.
  • Took copayments and compiled daily financial records.
  • Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
  • Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
  • Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.

Education

High School Diploma -

Chesterfield Community High
Chesterfield, VA
06.2013

Skills

  • Appointment scheduling
  • Data entry proficiency
  • CPR certified
  • Scheduling expertise
  • Multitasking Abilities
  • Reliability
  • Clinical documentation
  • Insurance authorizations
  • Patient registration
  • Computer proficiency

Timeline

Clinic Surgery Scheduler

Bonsecours Mercy Health
03.2023 - Current

Patient Access Coordinator

Envera Health
07.2021 - 03.2023

Patient Service Representative

Capital Area Health Network
07.2018 - 02.2023

High School Diploma -

Chesterfield Community High

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Lynesha Johnson