LYNETH A. MARTINEZ-LOPEZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Administrative Assistant and Immigration Legal Assistant
Lewis Kappes
11.2020 - 08.2023
- Screen over 50 phone calls daily, taking messages and routing calls when necessary
- Maintained utmost discretion when dealing with sensitive topics
- Implemented problem solving skills to aid employee, client, and managerial staff issues and challenge
- Supported an efficient production system in a fast paced environment by accurately processing all new request, and delegating tasks as required
- Developed translations for client's documents and communication
- Directed workflow, acting as intermediary between all by arranging conference calls, scheduling meetings, composing correspondence, and managing calendars
- Trained three administrative assistants during time at company to ensure strict adherence to company policies
- Prepared packets to submit applications to Immigration and USCIS: create cover letter; prepare applications; request check from accounting; gather client documents and organize them in an exhibit list
- Prepared and submitted applications via online and in paper for different immigration cases (such as asylum, adjustment of status, petitions, etc.)
- Communication with clients: gathering documents, pass information regarding their cases, help communication with attorney regarding questions, gather details to write affidavits, etc
- Perform routine clerical tasks such as mailing, copying, faxing, fillings, and scanning
AmeriCorps Indy afterschool Co-educator coordinator
Jonathan Jennings Boys and Girls Club
10.2019 - 08.2020
- Coordinated Indiana kids' activities
- Oversaw homework help to ensure students are completing all assignments
- Engineered career and volunteer programs for students to help encourage community involvement and develop career interest
- Secured monthly billing to ensure that the program had sufficient money for activities
Front Desk Intern
Bering CPA Firm
10.2017 - 12.2017
- Prepared tax returns packages for clients to verify that all information was provided
- Partnered with co-worker to produce payroll by transfer employee's information to secured payments
- Organized calendar for attorney and staff to help prepare for the week and appointments
Intern
Integrated Orthopedics
01.2018 - 05.2018
- Scanning confidential documents and transferring them to client's file
- Put together an easier way of finding documents by developing a proper organization method
- Operated date entry to facilitate task for co-workers
Sales associate, cashier
Old Navy
11.2018 - 12.2020
- Piloted conflicts in store by finding solutions that benefit both the customer and employer
- Conveyed effective product information to customers to increase sales and customer satisfaction
- Engaged with customers to effectively build rapport and lasting relationships
- Collaborated in training of co-workers by providing instructions to ensure that work is efficient
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Managed efficient cash register operations
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
Sales associate, cashier
Barnes and Noble IUPUI
12.2018 - 05.2019
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy
- Listened to customer needs and desires to identify and recommend optimal products.
Cashier
Wingstop
07.2018 - 11.2018
- Resolve customer complaints/concerns by using interpersonal skills
- Prepared the food for the day for my co-workers so the work environment would be fast and efficient
- Handled money in a trustworthy and efficient way for both worker and customer
- Executed proper food distribution to establish that clients are satisfied with meals
- Performed cash, card and check transactions to complete customer purchases
Education
Bachelor of Science - Criminal Justice, Spanish
Indiana University-Purdue University, O'Neill School of Public And Environmental Affairs
Indianapolis, Indiana05.2022
Skills
- Employee Training
- Calendar Management
- Mail Management
- High-Volume Phone Inquiries
- Computers and Technology
- Fast Thinker
- Customer Service
- Handle Merchandise
- Phone Etiquette
- Teamwork
- Critical Thinking
- Multitasking Abilities
Volunteer experience
Sunday School Teacher, Indianapolis IN
- Prepar small lessons to help teach kids about God ages 1-4
- Ensure that all kids are playing well with each other
- Preparing craft activities to ensure they have fun
- Clean kids' hands and face before and after eating
Jovenes Board of Trustees, Indianapolis IN
- Prepare activities for the youth at Comunidad Cristiana Church
- Organize activities that allow youth to learn in a fun way
- Gather the necessary materials to make sure that events run smoothly
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Assistant and Immigration Legal Assistant
Lewis Kappes
11.2020 - 08.2023
AmeriCorps Indy afterschool Co-educator coordinator
Jonathan Jennings Boys and Girls Club
10.2019 - 08.2020
Sales associate, cashier
Barnes and Noble IUPUI
12.2018 - 05.2019
Sales associate, cashier
Old Navy
11.2018 - 12.2020
Cashier
Wingstop
07.2018 - 11.2018
Intern
Integrated Orthopedics
01.2018 - 05.2018
Front Desk Intern
Bering CPA Firm
10.2017 - 12.2017
Bachelor of Science - Criminal Justice, Spanish
Indiana University-Purdue University, O'Neill School of Public And Environmental Affairs
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