Regine Hunter
Atoka,TN
Summary
Astute Human Resource professional offering polished communication skills. Brings excellent organizational skills and over five years of job experience. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Customer Service Specialist
FedEx Ground
Memphis, TN
01.2017 - Current
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
Customer Service Associate
Dollar Camp C&B LLC
Chico, CA
01.2014 - 12.2016
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Worked with other customer support teams to develop consistent and equal high-quality levels of support.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
HR Recruiter
Howard University
Washington, DC
01.2012 - 12.2013
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Completed human resource operational requirements by scheduling and assigning employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
Education
Associate of Science - Business Administration And Management
Howard University
Washington, DC05.2010
Skills
- Complaint resolution
- Customer Relations
- Good communication skills
- Stock management
- Recordkeeping strengths
- Conflict Resolution
- Excellent written and oral communication
- Technical Support
- Creative problem solving
- Money handling abilities
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Supervised team of 10 staff members.
Timeline
Customer Service Specialist
FedEx Ground
01.2017 - Current
Customer Service Associate
Dollar Camp C&B LLC
01.2014 - 12.2016
HR Recruiter
Howard University
01.2012 - 12.2013
Associate of Science - Business Administration And Management
Howard University
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