LYNETRIA LEWIS
Dallas
Summary
Hard-working professional with 10+ years of experience and a proven knowledge of conflict resolution, customer satisfaction, and relationship management. Aiming to leverage my skills to successfully fill the Customer Service
Overview
8
8
years of professional experience
Work History
Beauty Advisor
Sephora
05.2022 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
STYLE ADVISOR
Saks Fifth Avenue
12.2019 - 02.2022
- Provided knowledge of current fashion, trends, and styles, Assisted customer in selection process, by utilizing expert selling skills and product knowledge
- Maintained neat, clean and organized shopping environment for guests
- Delivered sales through friendly and efficient customer service
- Ensured store looked presentable and inviting to customers.
CUSTOMER SERVICE REPRESENTATIVE/CALL CENTER AGENT
USAA
07.2018 - 12.2019
- Managed inbound, outbound and campaign calls
- Assisted consumers with paying and setting up a financial arrangements that fit the consumers need
- Followed strict guidelines to keep clients personal information
CUSTOMER SERVICE SPECIALIST
Asurion
05.2016 - 07.2018
- Utilized company database to document call information in paperless environment
- Met customer service and key performance requirements
- Provided customers with company, product and service information
- Assisted customers and vendors with warranty claims
- Communicated with carriers regarding claim issues, prior authorization reviews and plan benefits inquiries.
Education
Real Estate Development Candidate -
KAPLAN REAL ESTATE
Houston, TXHigh School Diploma -
CYFAIR HIGH SCHOOL
Bachelor of Arts - Business Management
University of Phoenix
Tempe, AZ06.2025
Skills
- Negotiation
- Problem Resolution
- Cash Handling
- Customer Relations
- Upselling
- Microsoft Office Suite
- Computer Skills
- Customer Engagement
- Strong Organizational Skills
- Communication Skills
- Problem Solving
- Decision Making
- Pos System
- Service Support
- Customer Service
- Client Relationship Building
- Beauty Trends
- Brand Awareness
- Honest and Dependable
- Reliable and Responsible
- Meeting Sales Goals
- Product Knowledge
- Building Customer Loyalty
- Attention to Detail
References
References available upon request
Timeline
Beauty Advisor
Sephora
05.2022 - Current
STYLE ADVISOR
Saks Fifth Avenue
12.2019 - 02.2022
CUSTOMER SERVICE REPRESENTATIVE/CALL CENTER AGENT
USAA
07.2018 - 12.2019
CUSTOMER SERVICE SPECIALIST
Asurion
05.2016 - 07.2018
Real Estate Development Candidate -
KAPLAN REAL ESTATE
High School Diploma -
CYFAIR HIGH SCHOOL
Bachelor of Arts - Business Management
University of Phoenix