Lynetta McConnell

• Enforced rules and regulations to maintain order and safety in residence hall.
• Assisted students in handling tough situations to resolve problems.
• Provided supervision for cafeteria, laundry and special activities of facility.
• Created informative newsletters to keep residents informed about upcoming events, deadlines, and important announcements.
• Fostered productive and supportive environment for academic and social success.
• Implemented innovative programs for community building, resulting in a more cohesive living environment.
• Provided support to residents during emergencies, coordinating with appropriate campus resources as needed.
• Maintained accurate records of building maintenance needs, submitting work order requests in a timely manner.
• Solved grievances and complaints by collaborating with residents.
• Supervised student employees and provided feedback on performance.
• Developed and enforced safety policies and procedures to drive safety and well-being of students.
• Managed administrative tasks such as incident reporting, room assignments, and key distribution efficiently.
• Promoted inclusivity within the residence hall by organizing diversity-focused events and discussions.
• Initiated dormitory programs to foster positive relationships and safe social opportunities.
• Enhanced resident satisfaction by addressing concerns and resolving issues promptly.
• Led educational workshops on topics such as time management, study skills, and stress reduction techniques for residents'' personal growth and academic success.
• Advised students on available resources regarding academic support services or personal counseling opportunities.
• Planned and organized social and educational activities to promote community building and personal development among students.
• Evaluated and refined residential programming, ensuring relevance and effectiveness for the resident population.
• Established consistent relationships with students to maintain professional boundaries.
• Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution.
• Provided referral services and connected students with resources to facilitate access to support and meet individual needs.
• Served as a liaison between residents and housing management, effectively communicating feedback from both parties.
• Established open lines of communication with residents through regular office hours and informal checkins.
• Mediated conflict to provide safe and secure environment through policy enforcement.
• Assisted with move-in and move-out processes, streamlining the transition for new and departing residents.
• Participated in staff meetings and training to stay informed on policies and procedures.
• Conducted timely evaluation of student progress to update post-conflict and post-disaster goals aligned with campus expectations.
• Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
• Promoted positive relations between residents and staff.
• Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
• Supported personal needs of residents dealing with diverse conditions.
• Enforced policies and safety standards through building and room rounds.
• Responded to student inquiries and concerns, offering support and guidance.
• Provided crisis management and intervention during emergency situations.
• Collaborated with residential team to maximize effective and efficient operations.
• Helped develop and implement programs to foster community growth and development.
• Monitored student behavior and responded to disciplinary issues in accordance with established policies.
• Developed, implemented and monitored residential policies and procedures.
• Coordinated activities and events to create safe, positive and inclusive environment.
• Assisted in recruitment and selection of student leaders.
• Developed and maintained relationships with parents to promote positive living environment for students.
• Provided swift and knowledgeable emergency support in line with campus crisis protocols.
• Facilitated smooth transition of new students into residential program.
• Promoted culture of respect and understanding among students.
• Conducted weekly meetings with students to review goals, address issues and provide support.
• Evaluated student progress to identify areas of improvement and provide feedback.

While working at Walmart I was answering calls, transferring calls, returning calls in there call center. Creating claims and processing claims. I left the call center of Walmart and started working in the store. I worked in the bakery and deli for five years.