Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lynette Aldag

Ida Grove,IA

Summary

Dynamic pharmacy educator with a proven track record at Denison Job Corps, enhancing student engagement and critical thinking through innovative teaching strategies. Skilled in medication dispensing and pharmacy ethics, I successfully increased certification exam pass rates by providing tailored support and real-world learning experiences, fostering a strong foundation for future pharmacy professionals.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Pharmacy Technician Teacher

Denison Job Corps
10.2023 - Current
  • Assisted in developing and delivering pharmacy technician curriculum and training materials.
  • Supported students in understanding pharmaceutical terminology and medication management practices.
  • Facilitated hands-on learning experiences to enhance student skills in pharmacy operations.
  • Provided guidance on regulatory compliance and ethical standards in pharmacy practice.
  • Monitored classroom environments to ensure safe and effective learning conditions for all participants.
  • Participated in professional development activities to stay updated on pharmaceutical education standards.
  • Established open lines of communication with students through regular office hours, email correspondence, and one-on-one meetings as needed.
  • Increased student participation and enthusiasm by employing interactive teaching methods such as role-playing and simulations.
  • Promoted critical thinking skills through the use of group projects, debates, and problem-solving exercises.
  • Developed strong relationships with local pharmacies to arrange job shadowing experiences for students, enhancing their understanding of the profession.
  • Provided guidance and support to students in preparation for the Pharmacy Technician Certification Exam, resulting in increased pass rates.
  • Enhanced student understanding of pharmacy technician concepts by incorporating real-world examples and case studies.
  • Continuously revised course materials based on feedback from students for better comprehension of complex topics.
  • Implemented effective classroom management strategies to maintain a conducive learning environment for all students.
  • Advised students on academic and career-related matters, helping them make informed decisions about their future paths.
  • Designed engaging instructional materials including presentations, handouts, activities, quizzes, and exams tailored to diverse learning styles.
  • Provided immediate and constructive feedback to students individually and as group.
  • Evaluated students' competencies through written assignments and examinations.

Front Desk Receptionist

Vision Care
11.2020 - 10.2023
  • Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
  • Facilitated communication between patients and healthcare providers, enhancing service delivery.
  • Maintained accurate patient records using electronic health record systems, improving data integrity.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Coordinated with insurance companies to verify coverage and manage billing inquiries effectively.
  • Monitored inventory of office supplies, ensuring availability for daily operations without interruption.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.

Certified Pharmacy Technician

Lewis Drug Pharmacy
05.2015 - 03.2020
  • Assisted pharmacists in preparing and dispensing medications accurately.
  • Maintained inventory levels, ensuring timely restocking of pharmaceutical supplies.
  • Provided exceptional customer service by answering inquiries regarding medications and health products.
  • Processed prescription orders using pharmacy management software efficiently.
  • Trained new pharmacy technicians on operational procedures and best practices.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.

Certified Pharmacy Technician

HyVee Pharmacy
03.1994 - 05.2015
  • Educated patients on medication usage, dosage, and potential side effects.
  • Collaborated with healthcare professionals to optimize patient care outcomes.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Collected co-payments or full payments from customers.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Reviewed and verified customer information and insurance provider information.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Performed regular audits to maintain compliance with state regulations and company policies.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Education

General

Estherville High School
Estherville, IA
05-1981

Skills

  • Pharmacy ethics
  • Student engagement
  • Medication dispensing
  • Quality control procedures
  • Teaching strategies

Certification

  • Licensed NHA Pharmacy Technician - 2011-current

Timeline

Pharmacy Technician Teacher

Denison Job Corps
10.2023 - Current

Front Desk Receptionist

Vision Care
11.2020 - 10.2023

Certified Pharmacy Technician

Lewis Drug Pharmacy
05.2015 - 03.2020

Certified Pharmacy Technician

HyVee Pharmacy
03.1994 - 05.2015

General

Estherville High School

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