LYNETTE BALDWIN
DENVER,COLORADO
Summary
Dynamic Advanced Medical Support Assistant with 8years at the Department of Veterans Affairs, excelling in medical records management and patient intake optimization. Recognized for scheduling over 1,000 appointments flawlessly, demonstrating strong organizational skills and coding expertise. Proven ability to collaborate effectively with diverse healthcare teams to enhance patient care outcomes.
Overview
21
21
years of professional experience
Work History
ADVANCED MEDICAL SUPPORT ASSTIANT/ REMOTE
DEPARTMENT OF VETRAIN AFFAIRS
Denver, CO
11.2016 - Current
- Work remote 3yrs and currently been with the va 8yr total
- Manage medical records, ensuring accuracy and compliance with healthcare regulations.
- Led initiatives to streamline patient intake processes, resulting in reduced wait times and improved overall patient satisfaction.
- Worked in many departments including oncology, neurology with multiple providers, infusion, dental, eye clinic, mental health, scheduling, working remote, dermatology.
- Got reward for scheduling over 1000 apt correctly with no errors.
- Ran the infusion clinic alone for 3 yrs.
- HIPAA training.
- Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical
doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing
staff) to accomplish team goal setting to ensure medical care to patients is met.
Assigns codes to documented patient care encounters (inpatient and outpatient) covering the full range of health care services provided by the VAMC. Patient encounters are often complicated and complex requiring extensive coding expertise. - Selects and assigns codes from the current version of several coding systems to include current versions of the International Classification of Diseases (ICD), Current Procedural Terminology (CPT), and/or Healthcare Common Procedure Coding System (HCPCS).
- Adheres to accepted coding practices, guidelines and conventions when choosing the most appropriate diagnosis, operation, procedure, ancillary, or Evaluation and Management code to ensure ethical, accurate, and complete coding.
- Monitors ever-changing regulatory and policy requirements affecting coded information for the full spectrum of services provided by the VAMC. Timely compliance with coding changes is crucial to the accuracy of the facility database as well as all cost recovery programs.
- Performs a comprehensive review of the patient health record to abstract medical, surgical, ancillary, demographic, social, and administrative data to ensure complete data capture.
- Assists facility staff with documentation requirements to completely and accurately reflect the patient care provided; provides technical support in the areas of regulations and policy, coding requirements, resident supervision, reimbursement, workload, accepted nomenclature, and proper sequencing.
- Insures provider documentation is complete and supports the diagnoses and procedures coded.
- Expertly searches the patient health record to find documentation justifying code assignment based on an expanded knowledge of the organization and structure of the patient record
- Uses a variety of computer applications in day to day activities and duties, such as Outlook, Excel, Word, and Access; competent in use of the health record applications (VistA and CPRS) as well as the encoder product suite.
iii. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and
external customers. This may include preparing reports in various formats and presenting data to various organizational
levels, as well as resolving patient concerns.
iv. Advanced knowledge of the technical health care process including, but not limited to, scheduling across interdisciplinary
coordinated care delivery and/or care in the community models and patient health care portals as it relates to access to care.
v.Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in
the community operational activities that affect patient flow, and patient support care administrative functions to include,
but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. - Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
- Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
- Advanced knowledge of the technical health care process including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals as it relates to access to care.
- Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
- Deliver patient-focused service ensuring accurate medication dispensation and trust-building.
- Coordinate effectively with providers to resolve medication approval issues.
- Handle high-volume communication with CVS, ensuring smooth medication processing.
- Facilitate efficient medication management, enhancing patient satisfaction.
- Collaborate with healthcare professionals to optimize patient care outcomes.
PHARMACY TEC
xerox
Denver
10.2014 - 11.2025
- Processed and filled prescriptions accurately for diverse patient needs.
- Assisted pharmacists in medication management and inventory control tasks.
- Handled prescription orders, ensuring compliance with safety regulations.
- Collaborated with healthcare professionals to enhance patient care services.
- Operated pharmacy software for prescription processing and record-keeping tasks.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
MEDICAL ASSISTANT
Nurse finders and kaiser
Denver
08.2004 - 10.2024
- Collaborated with 15 surgeons, assisting in patient care and procedures, enhancing efficiency.
- Facilitated onboarding and recruitment, streamlining hiring and improving team integration.
- Managed patient vitals and room preparation, ensuring smooth operational flow in diverse departments.
- Assisted healthcare providers in delivering patient care, enhancing service quality and fostering a compassionate environment for recovery.
- Streamlined patient intake processes, reducing wait times and improving overall patient satisfaction through efficient data management.
- Assisted physicians with patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Scheduled appointments and coordinated patient follow-ups efficiently.
- Obtained vital signs and documented medical histories accurately.
- Educated patients on treatment plans and health maintenance strategies.
- Prepared examination rooms and ensured necessary supplies were available.
- Collaborated with healthcare team members to improve patient care protocols.
- Maintained compliance with safety and sanitation standards in the clinic.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Filed insurance claims forms in accordance with applicable regulations.
- Facilitated onboarding and recruitment, streamlining hiring and improving team integration.
- Managed patient vitals and room preparation, ensuring smooth operational flow in diverse departments.
- Assisted healthcare providers in delivering patient care, enhancing service quality and fostering a compassionate environment for recovery.
- Streamlined patient intake processes, reducing wait times and improving overall patient satisfaction through efficient data management.
Education
DIPLOMA - dental sterilization tec, medical assistant
Emily Griffith Technical College
denver06.1998
Skills
- Remote
- Medical records
- Oncology
- Blood draws
- Dressing change
- Human resource
- Call center
- Work well alone
- urology
- medical records
- incoming and out going calls
- drug screens
Accomplishments
- bravo award for completing 1000 apt with no errors
Timeline
ADVANCED MEDICAL SUPPORT ASSTIANT/ REMOTE
DEPARTMENT OF VETRAIN AFFAIRS
11.2016 - Current
PHARMACY TEC
xerox
10.2014 - 11.2025
MEDICAL ASSISTANT
Nurse finders and kaiser
08.2004 - 10.2024
DIPLOMA - dental sterilization tec, medical assistant
Emily Griffith Technical College
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