Lynette Berrios
Reading,PA
Summary
Accomplished and energetic manager with a solid history of achievement in retail. Motivase leader with strong organizational and prioritization abilities. Areas of expertise include training, driving sales and management.
Overview
20
20
years of professional experience
Work History
Area Manager
rainbow shop
Reading, PA
03.2022 - 01.2025
- Addressed customer complaints and provided fair and satisfying resolutions for each concern.
- Directed staff activities to achieve consistent quality standards in service delivery and support for retail customers.
- Coordinated visual merchandising and arranged displays to appeal to diverse consumer demographics.
- Opened and closed storefront adhering to pre-operation and closure checklists on daily basis.
- Restructured departments and modeled customer service techniques to advance sales position in competitive markets.
- Completed daily, weekly and monthly business reports to keep business leaders informed and improve decision-making process.
- Monitored staff compliance with corporate policies and presentation standards.
- Developed traditional and digital marketing campaigns utilizing social media platforms to better target and engage consumers.
Stow Associate
Amazon
Hamburg, Pennsylvania
12.2021 - 03.2022
- Organized merchandise in designated storage areas for efficient access and retrieval.
- Verified incoming shipments against packing lists for accuracy and completeness.
- Operated warehouse equipment safely to move and store products effectively.
- Collaborated with team members to streamline inventory processes and reduce delays.
- Implemented best practices for maximizing space utilization in the warehouse environment.
- Followed established safety procedures when handling heavy objects.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Overnight Stocker
Wamart Supercenter
Hazleton, Pennsylvania
10.2020 - 12.2021
- Stocked shelves with a variety of products to ensure availability for customers.
- Organized backroom inventory to optimize space and improve accessibility.
- Collaborated with team members to maintain a clean and safe work environment.
- Organized shelves, racks and bins to ensure product availability.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Received and stocked merchandise in a timely manner.
- Picked up boxes and related trash from sales floor.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Restocked shelves according to plan-o-grams set up by management team.
District Manager
Dollar general
Reading, PA
02.2019 - 11.2020
- Created balanced approaches incorporating profit and growth targets against capabilities and infrastructure.
- Monitored location compliance and sales success, and worked with area managers to resolve identified issues.
- Set up specific zones and delegated assignments to effectively manage territory.
- Prepared and administered district budget and maintained zero overage target with strong expense control and resource utilization strategies.
- Developed team-based culture with shared strategies and goals and strong performance-based initiatives.
- Oversaw and motivated staff to build successful district team.
- Evaluated operations and accounting information to continuously monitor business activities.
- Followed company standards and objectives when resolving operational problems and implementing corrective actions.
- Enhanced employee morale and maintained low turnover rate with targeted recruitment and development strategies.
- Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management.
- Tracked labor, sales, and inventory and managed operations to maximize returns.
- Supervised hourly and temporary personnel, providing work direction and reviewing work processes.
District Manager
Family dollar
Reading, PA
06.2016 - 02.2019
- Implemented merchandising policy in accordance with mission and core values of company.
- Identified and developed territory specific objectives and action plans that increased sales and payroll goals.
- Provided weekly/monthly/quarterly sales analysis.
- Expanded brand recognition by building relationships with local entities, Vendors etc.
- Motivated and inspired direct reports and teams to ensure a positive learning environment and morale by implementing reward and recognition plans.
- Ensured that loss prevention policies, systems, and procedures were implemented in all stores and that any discrepancies in stock inventory were investigated to minimize the risk of loss.
Training Store Manager
Family Dollar
Plainville, CT
03.2012 - 06.2016
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Manage staff, preparing work schedules and assigning specific duties.
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
- Inventory stock and reorder when inventory drops to a specified level.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Assign employees to specific duties.
- Enforce safety, health, and security rules.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Assistant Manager
McDonald's
Canton, CT
05.2005 - 03.2012
- Maintain sanitation, health, and safety standards in work areas.
- Clean food preparation areas, cooking surfaces, and utensils.
- Verify that prepared food meets requirements for quality and quantity.
- Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
- Monitor employee and patron activities to ensure liquor regulations are obeyed.
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
- Count money and make bank deposits.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Schedule staff hours and assign duties.
Education
High School Diploma -
Escuela Superior Pablo Colón Berdecia
Barranquitas, BarranquitasSome College (No Degree) - Banking And Finance
Instituto De Banca Y Comercio
Barranquitas, Puerto ricoSkills
- Customer and Personal Service
- Time Management
- Computers and Electronics
- Administration and Management
- Coordination
- Critical Thinking
- Management of Personnel Resources
- Education and Training
- Management of Financial Resources
- Sales and Marketing
- Operation Monitoring
Timeline
Area Manager
rainbow shop
03.2022 - 01.2025
Stow Associate
Amazon
12.2021 - 03.2022
Overnight Stocker
Wamart Supercenter
10.2020 - 12.2021
District Manager
Dollar general
02.2019 - 11.2020
District Manager
Family dollar
06.2016 - 02.2019
Training Store Manager
Family Dollar
03.2012 - 06.2016
Assistant Manager
McDonald's
05.2005 - 03.2012
High School Diploma -
Escuela Superior Pablo Colón Berdecia
Some College (No Degree) - Banking And Finance
Instituto De Banca Y Comercio